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Telecom providers urged to not cut customers' phones

- Premier Fahie tells Telecom providers to reconnect customers if already cut
Telecom providers in the Virgin Islands who have already disconnected customers for non-payment during curfew period have been told to reconnect customers. Photo: Internet Source
Telecommunication companies in the Virgin Islands have been told to not disconnect the telephone or mobile services of any customer during this curfew period. Photo: VINO/File
Telecommunication companies in the Virgin Islands have been told to not disconnect the telephone or mobile services of any customer during this curfew period. Photo: VINO/File
According to Premier and Minister of Finance, Honourable Andrew A. Fahie (R1), telecom companies cutting customers' phone service during this curfew period is not displaying good corporate citizenship. Photo: Facebook
According to Premier and Minister of Finance, Honourable Andrew A. Fahie (R1), telecom companies cutting customers' phone service during this curfew period is not displaying good corporate citizenship. Photo: Facebook
ROAD TOWN, Tortola, VI- Telecommunication companies in the Virgin Islands have been told by Premier and Minister of Finance, Honourable Andrew A. Fahie (R1) to not disconnect the telephone or mobile services of any customer during this curfew period.

He has also pleaded with telecom providers who have already done this to reconnect customers.

Practice good corporate citizenship

“We also asking all telecoms to please during this lockdown period, which was before and now, please do not cut the services of the people for non-payment,” the Premier said on ZBVI 780 AM on April 1, 2020.

According to Hon Fahie, cutting customers during this curfew period is not displaying good corporate citizenship.

“So please, for those that have done it, put the people’s phones back on. They couldn’t get out to pay because it was a curfew.”

He added he was informed that some of the services were disconnected due to an automated system.

“Well, let’s go turn the automated system into standard and get the people phone back on because that is not right and as a government I can’t stand for that, so I am asking the telecom companies that did that to please go and get it adjusted."

“Let’s help the people through these difficult times,” Premier Fahie urged.

‘No price gouging’

He also used the opportunity to discourage store owners from practising price gouging.

“Don’t take advantage of people during this time. We are also working on the legislation to finish passing all of them to make sure that we put more teeth into this.”

Premier Fahie, during an earlier update to the Territory, had said: “I also want to urge all businesses to have compassion and consideration for citizens. We in the Virgin Islands are one family. Remember that due to the current situation, persons are not able to work, so, please help to ease their burden.”

Speaking to store owners, he said: “Do not add to it by raising prices and introducing new service charges. These are your loyal customers. Some of them are struggling. Please do not take advantage of them, as we have seen with the hurricanes of 2017, because these dull days will not last forever.”

21 Responses to “Telecom providers urged to not cut customers' phones”

  • @cct (02/04/2020, 11:08) Like (2) Dislike (1) Reply
    Ummmm i hope Cct dont cut me!!!!!!!!!!!!!!
    • Hmm (03/04/2020, 07:10) Like (0) Dislike (0) Reply
      CCT full a sh$t, 3days now my box ain't working it's on red ,bill paid in full an still yet no connection,
      • ESSENTIAL (03/04/2020, 15:55) Like (0) Dislike (0) Reply

        Flow is no price either. Before paying your bill make them give you a break down you would see

  • Nice. (02/04/2020, 11:12) Like (5) Dislike (0) Reply
    Nice !!!!
  • look here (02/04/2020, 11:36) Like (1) Dislike (8) Reply
    Fahie dont run things
  • Fahie is really trying (02/04/2020, 11:40) Like (9) Dislike (0) Reply
    Mr appreciate your effort.. My Wife too is stuck in Antigua. Hope this cn be offer soon.. i miss her. The kids miss her.. she was to return on Tuesday 24th.. i have to be sending money...I pray this can be over soon so she can come home. I know u doing the very best u cn. U R trying to keep us all safe... Thank u...
  • Fahie Sell Us Out (02/04/2020, 12:31) Like (16) Dislike (7) Reply
    If the people only knew, dark times ahead
    • .... (02/04/2020, 13:37) Like (10) Dislike (8) Reply
      Keep your dark times to your self!!!!
    • @ Fahie sell us out (02/04/2020, 20:04) Like (3) Dislike (0) Reply
      my good person you probably now getting acquainted with this territory: history will recall this territory was Once classified as bird sanctuary: this territory began managing is own financial affairs from 1975: we survived Hurricane Hugo: Lots of us should recall 2017: we can not separate our territory from this 2020 eye opening phenomenon because this territory is part of the world: forget Fahie and U do you part let us see what you bring to the table: you can make the difference
    • Not dark yet (03/04/2020, 00:50) Like (0) Dislike (0) Reply
      He’s trying to maintain order unlike us sellouts can’t even at the supermarkets.i hope these phone companies don’t cut people’s jobs either
  • Hospitals (02/04/2020, 13:01) Like (20) Dislike (2) Reply
    Hospitals are emptyyyy all across the world, mehn something is going on, why they lying to us ? People are walking into the hospitals video taping and there empty ! Can someone explain please ??
  • Silent (02/04/2020, 14:53) Like (2) Dislike (3) Reply
    The government has created this mess. The only place that I’ve heard that has done a total lockdown is communist China.
    • Silent (02/04/2020, 16:51) Like (0) Dislike (0) Reply
      @ silent: I understood what is being done but if persons know that they had the ability to go shopping we won't have this pile of people in panic mode: look around; the very same gatherings the system trying to prevent is going all now....the chance of becoming infected is right here: we can do 6am to 5pm daily curfew: lock down the social public gatherings.
  • ndp (02/04/2020, 16:03) Like (1) Dislike (3) Reply
    The VIP created another banana republic
    • Greg (02/04/2020, 17:17) Like (6) Dislike (0) Reply
      Oh ALL of You just SHUT UP! Our Government is trying its best to keep you ignorant complainers safe. Most of us appreciate our Premier's efforts and praise him for doing a great job so far. It's hard trying to lease knuckleheads like some of you.
      • Behind closed doors (02/04/2020, 17:52) Like (20) Dislike (0) Reply
        He sell us out ! Sheep’s ain’t realize it yet, the recession is coming for the rich and the poor
  • Grateful (02/04/2020, 17:59) Like (4) Dislike (0) Reply
    although the quality & standard of cell service in our territory is questionable we need it more than ever.......
  • Citizen (02/04/2020, 19:15) Like (4) Dislike (0) Reply
    My issue is not about if you are cut or not as the bill will still have to be paid with no salary. How about asking them to consider some free minutes or free data for the next 3 months.
  • god is good (02/04/2020, 21:55) Like (2) Dislike (0) Reply
    Please my people gave your life to god
  • Hmm (02/04/2020, 22:17) Like (3) Dislike (0) Reply
    Its the banks you need to tell to move with kindness. When them decide they're looking mortgage payment from apartment owners, the landlords will look for rent to pay they're mortgage. and if work isn't available for workers, rent can't get paid


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