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New Online ED Card System to 'significantly reduce wait times' @ ports of entry

- Immigration & Customs' new Online ED Card System to go live Oct 1, 2024
The Online Embarkation/Disembarkation (ED) Card System is scheduled to go live on October 1, 2024, in a pilot phase, and become a mandatory requirement for all travellers by January 1 next year. Photo: GIS
Premier and Minister responsible for Immigration and Customs, Dr the Honourable Natalio D. Wheatley (R7) said the Online ED Card replaces traditional paper-based forms with an efficient online platform, and will enhance the management of traveler information. Photo: GIS/File
Premier and Minister responsible for Immigration and Customs, Dr the Honourable Natalio D. Wheatley (R7) said the Online ED Card replaces traditional paper-based forms with an efficient online platform, and will enhance the management of traveler information. Photo: GIS/File
Travelers will be able to complete their embarkation and disembarkation forms conveniently online before arriving, which will significantly reduce wait times at ports of entry. Photo: GIS
Travelers will be able to complete their embarkation and disembarkation forms conveniently online before arriving, which will significantly reduce wait times at ports of entry. Photo: GIS
ROAD TOWN, Tortola, VI- The Government of the Virgin Islands is marking a transformative step in immigration management and will launch the Online Embarkation/Disembarkation (ED) Card System next month.

The card system, which is a joint initiative between the Department of Immigration and His Majesty’s Customs, underscores the departments' dedication to modernise, digitise, and streamline immigration and customs entry procedures, according to a press release from Government Information Service (GIS) today, September 20, 2024.

The system is scheduled to go live on October 1, 2024, in a pilot phase, and become a mandatory requirement for all travellers by January 1 next year.

'Secure, more seamless & user-friendly experience'

Premier and Minister responsible for Immigration and Customs, Dr the Honourable Natalio D. Wheatley (R7) said the Online ED Card replaces traditional paper-based forms with an efficient online platform, and will enhance the management of traveler information. The Premier added that this strategic move aligns with both department’s overarching goals of integrating digital solutions into immigration and customs services, streamlining operations, and expediting processing times.

Premier Wheatley said, “The introduction of the ED Card system will reinforce the Virgin Islands' reputation as a premier travel destination. The benefits of the Online ED Card extend beyond the realm of immigration and customs. For both locals and tourists, this new system promises a secure, more seamless and user-friendly experience.”

Reducing wait times @ ports of entry

The Premier said travelers will be able to complete their embarkation and disembarkation forms conveniently online before arriving, which will significantly reduce wait times at ports of entry.

“This streamlined process not only improves the efficiency of border crossings but also enhances the overall visitor experience, making the Virgin Islands an even more attractive destination,” Premier Wheatley stated.

'More cutting-edge initiatives' to come- Acting CIO

Acting Chief Immigration Officer Mrs Nadia Demming-Hodge said the launch of the department’s online ED card system, will revolutionise the way travel is facilitated by simplifying the processes for traveler.  

Ms Demming-Hodge said, “The Department of Immigration is committed to harnessing technology to enhance our services and improve the overall experience for our clients, while being able to manage risk and data effectively. This is just the beginning of our digital transformation, and we are excited to roll out more cutting-edge initiatives in the future.”

Meanwhile, Acting Comptroller of Customs Mr Clinton Greg Romney shared that the introduction and use of the Online ED Card System is a clear indication of our border management team's intent to use technology to leverage against risk faced due to increase in travelers to the Territory’s shores.

“It also shows both departments commitment to working more collaboratively, especially in areas where processes are duplicated, to further streamline and maximize efficiency," Mr Romney added.

22 Responses to “New Online ED Card System to 'significantly reduce wait times' @ ports of entry”

  • HMMM (20/09/2024, 14:55) Like (24) Dislike (12) Reply
    imagine poorer down island countries already doing this.
    • Roxy (20/09/2024, 16:16) Like (43) Dislike (3) Reply
      down island countries are not poor. they just don't have access to the U S Dollar.
      • @Roxy (20/09/2024, 20:20) Like (6) Dislike (0) Reply
        Some don't have all the technology and US $$ and so many tourist but still have this already in place
      • @Roxy (20/09/2024, 20:27) Like (6) Dislike (5) Reply
        BVI is considered a high income economy unlike many other Caribbean countries
    • @hmmm (20/09/2024, 21:38) Like (6) Dislike (0) Reply
      We are either catching up or we are catching on.
    • Late but good. (21/09/2024, 07:11) Like (15) Dislike (1) Reply
      Hope it works as intended...St Kitts ED is very effective and efficient. With in 3 to 5 mins of submission you received your approval...When you get to their immigration with in a minute you on your way...Hope human ego and control doesn't get in the way at TB lettsome.
    • @hmmm (21/09/2024, 12:35) Like (7) Dislike (4) Reply
      Most down island ppl have big big houses
      Which is their private home
      Is only here I see ppl private homes are built to rent out to
      Pay off for it

      And most importantly nobody down island waiting for their parents to die to
      Inherit
      It's a shame to see soo many getting old with their parents and have nothing only waiting to
      Inherit
      Mostly rely on their parents to
      Take care of them

      Down island ppl does take care of themselves and their stuff u would be surprised all these houses and vehicles how stink inside it be not to
      Mention the teeth fungus toes foot of most and won't clean it and have themselves and their homes and vehicles in a order
  • JJJ dangerous (20/09/2024, 16:45) Like (12) Dislike (3) Reply
    All I saw was ED and was wondering if this really a commercial for Viagra lol Man ayo need spell it out hahaha
  • @hmmm (20/09/2024, 22:56) Like (13) Dislike (6) Reply
    Take away the UK and the USD and what would separate the VI from the other islands in the archipelago? Just remember the next time you use the term you understand the VI isn't in a better position than any other country in the Caribbean. DownIslander.
    • @@hmmmmm (21/09/2024, 14:28) Like (2) Dislike (2) Reply
      I didn't try to use the term in a bad way. I was making a reference, that name is what they called the other islands so I was just reminding that the so called down island is way ahead even though they don't have the amount of resources (gross income) and mother country like here.
  • Herbs Powa (20/09/2024, 23:15) Like (1) Dislike (9) Reply
    I ain't in this his majesty nonsense with y'all. Grow some balls Mann. Some people will keep this slavery ship going while praising our an sisters for bringing us this far out of it.
  • Agreeable Zone (21/09/2024, 00:23) Like (4) Dislike (0) Reply
    It’s about freakin time we catch up with the rest of the civilized world. If we are in the tourism business lets act like we in the damn game. Glad to hear this with all them American direct flights coming up this season. Great news!
  • Jaw Bone (21/09/2024, 01:08) Like (12) Dislike (2) Reply
    Acting Chief Immigration Officer Mrs Nadia Demming-Hodge said the launch of the department’s online ED card system, will revolutionise the way travel is facilitated by simplifying the processes for traveler.  YOU STILL HAVE TO FACE UN PROFESSIONAL IMMIGRATION N CUSTOMS OFFICERS SO WHATS THE REAL PURPOSE OF THIS ?
  • Herbs Powa (21/09/2024, 03:43) Like (2) Dislike (3) Reply
    Wonder if y'all know PDiddy went on bad in the Virgin Islands.
  • about time (21/09/2024, 05:57) Like (3) Dislike (0) Reply
    You cannot, with any intellectual honesty, market yourself as a premier destination while simultaneously failing to embrace the technological advances that define modern convenience. Among those advances is the streamlining of customs and embarkation processes. There is certainly no 'old-world charm' in filling out paperwork identical to what we did three decades ago. One would reasonably expect, given the relatively modest scale of operations compared to larger nations managing millions of passengers, that it would be simpler to remain at the forefront of such technological progress. And yet, here we are, lagging behind where we ought to lead.
  • lord o. (21/09/2024, 06:55) Like (5) Dislike (1) Reply
    Just like everything else we are dragging behind all the countries we were once ahead..It works for other caribbean countries I travelled to, its a good move meant for speedily process but these immigration officers will find away to slow the process up. It might end up been worse...
    • agreed (21/09/2024, 08:54) Like (8) Dislike (3) Reply
      We are all aware and agreed that the Human interface in the BVI is one of the poorest experiences locals and tourist alike encounter compared to just about anywhere but what are we doing about it ? It cannot be allowed to continue with impunity.Put a process in place so that these immigration officers and their over sized egos and hubris cant slow down this process.
  • Lb (21/09/2024, 09:32) Like (4) Dislike (2) Reply
    This was say in place since 2020! What happened and why the government regressed? Boats now use sail clear to register online and it still takes forever for them to clear in and out! Yall put those archaic kiosks that haven’t helped in the least! What will be different now? Other destinations you don’t have to fill out anything at all!!! How are we talking BVI into the future? We are always doing things to address the past challenges but never doing things that will take us 15 years ahead!
  • Beast system (21/09/2024, 12:28) Like (7) Dislike (1) Reply
    In place
  • Sure…. (22/09/2024, 07:11) Like (3) Dislike (0) Reply
    How does having an online from make any place “ a more attractive destination”. Does anyone decide one place is better over another because they have online forms instead of paper forms? Some places have no forms at all
    From a practical standpoint, how would this work? Visitors do the form online before they get here? What about those who were not able to do so? Presumably they would have to do it upon arrival. Will there be computer terminals and or wifi at all points of entry for people to do so?
    For Wheatley to aver that this will create “a more seamless” experience suggests the arrival experience is already seamless, which if he were to travel like the rest of us he’d already know is not what you’d call seamless. The online form is not going to do away with interacting with customs and immigration, which have long not been known for their customer service.
  • @sure (22/09/2024, 13:01) Like (0) Dislike (0) Reply
    Excellent points.
    How does this work though? When do you complete it?
  • Kiosks (23/09/2024, 07:05) Like (0) Dislike (0) Reply
    I just hope this works better than the broken down immigration kiosks they tried. They need to remove them as it’s embarrassing to see such waste.


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