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Water & Sewerage Dept customers can pay bills online from Feb 1
Minister for Communications and Works, Honourable Kye M. Rymer (R5), in a Government Information Service (GIS) press release on January 27, 2025, described the initiative as significant in modernising water and sewerage services, affirming that the portal would provide a secure, user-friendly, and efficient way for residents and businesses to manage utility payments.
No more long lines!
According to Hon Rymer, the new system eliminates the need for customers to stand in long queues or deal with complicated processes.
“With just a few clicks, customers will be able to access their accounts, view billing information, and make payments from the comfort of their homes or any location with internet access.”
The portal will be accessible to customers starting February 1, 2025, offering features, including round-the-clock access, payment options via email or the portal, account management tools, and advanced security measures to protect user information.
Customers urged to register for online service
Acting W&SD Director Mr Brian Davis urged customers to register for the service by visiting the department's portal and providing an email address, noting that the email address would also facilitate the delivery of bills, receipts, and important announcements.
Meanwhile, the Permanent Secretary in the Ministry of Communications and Works, Ms Elvia Smith-Maduro, expressed gratitude to the stakeholders who contributed to the project, acknowledging the efforts of the Department of Information Technology, Banco Popular, Smarter Commerce, and the seventeen individuals who participated in pilot testing the system.
Ms Smith-Maduro—in the public missive—has since also reiterated the ministry’s dedication to ensuring essential utilities are accessible, reliable, and affordable for all residents and visitors.
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