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UPDATE: ‘All of our customers' balances are safe’- 1FirstBank

1FirstBank has confirmed in a statement that it is 'facing an operational issue' that may be impacting some customers by showing incorrect balances but has assured affected customers their account balances are safe. Photo: VINO/File
Some customers of 1FirstBank in the Virgin Islands were left in horror this morning, Tuesday, October 22, 2024, on discovering their bank account balances were wiped out overnight. Photo: VINO/File
Some customers of 1FirstBank in the Virgin Islands were left in horror this morning, Tuesday, October 22, 2024, on discovering their bank account balances were wiped out overnight. Photo: VINO/File
ROAD TOWN, Tortola, VI— 1FirstBank has confirmed in a statement that it is “facing an operational issue” that may be impacting some customers by showing incorrect balances but has assured affected customers their account balances are safe.

Some customers of 1First Bank in the Virgin Islands discovered this morning, Monday, October 22, 2024, that their bank account balances were showing either zero balance or in deficit.

According to the statement by the bank today, it is working diligently to rectify this operational error as soon as possible and to ensure that the affected accounts reflect their actual balance.

Account balances ‘are safe’- 1FirstBank

“It is important to note that all of our customers' balances are safe,” a statement by the bank’s Marketing Manager Alana Alexander stated.

Customers were told that if they need immediate assistance, they can contact 1FirstBank’s Customer Service Center at 284-495-8899 or toll-free at 1-866-695-2511 or their Relationship Officer or Branch Manager. 

“We apologise for the inconvenience,” the statement read.

See previous article published October 22, 2024

1FirstBank customers report of bank account balances being wiped out

- 1FirstBank reportedly rebooting system; To issue statement

Some customers of 1FirstBank in the Virgin Islands were left in horror this morning, Tuesday, October 22, 2024, when they discovered their bank account balances had been wiped out overnight.

Some even reported being left with negative balances.

According to reports, both commercial and retail customers have been affected.

Efforts to get a comment from 1FirstBank were not successful up to the time of publication; however, reports are the bank is rebooting the system and is also preparing a statement.

More details to follow.

38 Responses to “UPDATE: ‘All of our customers' balances are safe’- 1FirstBank”

  • Wellsah (22/10/2024, 09:16) Like (40) Dislike (22) Reply
    add some extra funds to my account when you "reboot" the system.
    • Be nice (22/10/2024, 09:50) Like (3) Dislike (0) Reply
      hmmm
    • Madussa (22/10/2024, 11:25) Like (23) Dislike (1) Reply
      @ Wellsah. If they add extra money to your account, then that means someone else's money will be less. I don't think you would want that to happen. Be righteous and honest.
      • titlepower (22/10/2024, 21:43) Like (1) Dislike (0) Reply
        They could add extra funds. Which satisfies his wishes. Following that should be a adjustment of a negative amount to nullify it. This way your wish is also fulfilled and no one is robbed.
    • @wellsah (22/10/2024, 16:01) Like (4) Dislike (3) Reply
      You are a perfect example of what GREED OR GREEDY IS.
  • Beef Up (22/10/2024, 09:23) Like (23) Dislike (0) Reply
    Allyou going to give people heart attack...from allyou see BVIEC get hack, you all should have beefed up cyber security. They appear to be targeting the BVI. These people are not making any joke. The other banks should shut down until they beef up theirs bc too much cyber thieves out there. Some operating out of their basements. Very sad how people just want to live off others by any means. But, in the end, they will meet their fate.
  • jack in the box (22/10/2024, 09:42) Like (10) Dislike (1) Reply
    Another cyber attack first bvi ec now first bank well sah
  • hmm (22/10/2024, 09:44) Like (10) Dislike (2) Reply
    Leason to be learned your funds are not safe in a bank but let us wait and see how the reboot goes. The world will be different when those trickers are replaced. Imagine you cant get your money when you want it and they act like they own your money and as if you are begging for it.
    • Krypto (22/10/2024, 12:37) Like (5) Dislike (1) Reply
      Them getting ready to convert to bitcoins....
    • @hmmm (23/10/2024, 00:08) Like (2) Dislike (0) Reply
      This is true
      Imagine going to get cash out to travel they put them face serious and asks
      What is the purpose of the withdrawal???
      Banks really acting like it's theirs and then ready to seize it
      I'll go back in time save home
  • backdemdaze (22/10/2024, 10:01) Like (12) Dislike (1) Reply
    Wow .. did they get hacked? Guess your best safety deposit is under your mattress.
  • bvibuzz (22/10/2024, 10:14) Like (14) Dislike (13) Reply
    crazy cindy in her silly attempt to be first called the bank cibc now the old mo mo was forced to apologize, the girl is just bad news and confusion all around
    • @BviBuzz (22/10/2024, 15:56) Like (1) Dislike (1) Reply

      Sir/Grande Madam, kindly shut the *&^% up. You got some ^%$&* mental and obsessive problems going on with you. What you are saying Dosen’t make any sense. I don’t think you were ready to come out of the bushes just yet. You are such a typical bush person.

  • ayo see now? (22/10/2024, 10:25) Like (14) Dislike (7) Reply
    That is why i does keep my money under my bed in a biscuit pan
    • Wellsah (22/10/2024, 13:24) Like (14) Dislike (0) Reply
      where you live again?
    • @ayo see now? (22/10/2024, 19:34) Like (1) Dislike (0) Reply
      You don’t blurt out the secret, if your house is broken into the first thing a thief does is flip the mattress looking for money then your dresser drawers and your closet.
    • titlepower (22/10/2024, 22:07) Like (0) Dislike (0) Reply
      Thank you for letting us all now what to look for and where. I wonder how big a biscuit pan.
  • smh (22/10/2024, 10:26) Like (12) Dislike (5) Reply
    A simple system glitch and everybody gone mad talking about hack.
    • smh (22/10/2024, 15:54) Like (3) Dislike (1) Reply
      a simple, simple minded answer. simple is far from what they are experiencing both USVI, PR and Miami is rumored to be affected. by this cyber interference.
    • titlepower (22/10/2024, 22:08) Like (0) Dislike (0) Reply
      There is a probability it is and a probability it isn't. Who are we to judge if it is or isn't? What proof is there?
  • Belac (22/10/2024, 10:30) Like (21) Dislike (0) Reply
    Don't keep all your eggs in one basket.
  • Wellsah (22/10/2024, 10:32) Like (4) Dislike (1) Reply
    did anyone accounts show actual funds being transferred? likely a database connection issue.
  • WOW (22/10/2024, 10:54) Like (7) Dislike (1) Reply
    I didn't have much in the account thank God but what I did have in there is gone. It doesn't even show a transfer out. Its just gone.
  • Really (22/10/2024, 11:00) Like (9) Dislike (6) Reply
    Well well well. Finally it's here and don't worry it's a test drive some people will get their money back but it's in the man made Bible. They have to bring confusion to bring the digital Al beast system. They already told you that the robotics program is in school. I am always on point. When they take all your money and then give you an allowance when you don't comply to what they say you will learn. Don't trust the government none because they sign into the lodge with their Freemason hand shake,hand up with it the other on the Bible. I am waiting patiently to see when you all will wake up. This is happening world wide but Tola is small so they can wait. Driverless truckers is starting soon that's AI. Elon Musk release his AI whole system Online. They warning it was here is whe the government said electricity was hacked
  • LOL (22/10/2024, 11:44) Like (18) Dislike (1) Reply
    yep being broke has its advantages.. i heard the news and did not flinch.. my $7 still safe and sound in my account
  • Juanico Francis (22/10/2024, 12:42) Like (4) Dislike (0) Reply
    Citizen, it can happen, we live in the electronic present, no need to panic, what is happening today can happen in the future and it will not be a failure of the banking system, it will be a law of the new world order without a mark on the past, a law applied to the Banks and the first ones who will know about this news will be all the governments of the world, they will never inform their citizens, my recommendation is that you have a way for the old ones to have something in a place, it does not depend on BANKS, remember the banks of our mothers, they kept pennies in their chests
  • lord o. (22/10/2024, 14:14) Like (4) Dislike (0) Reply
    My head still hurts, but I feel a little better now that everything back to normal, Hope they have a good back up system to get the real balances back . Money ain nothing to joke or play with. .
  • unfair (22/10/2024, 14:53) Like (4) Dislike (1) Reply
    In Monopoly, there was a card that said "Bank error in your favor, collect $200.00". Why can't life be like Monopoly?
  • @ wellsah (22/10/2024, 16:08) Like (1) Dislike (4) Reply
    I LIVE ON THE HILL , IF YOU MADE YOUR WILL OR IF YOU HAVE A DEATH WISH , YOU ARE FREE TO COME , MALES ONLY AND I WILL BE GLAD TO
    INTRODUCE YOU TO MY TWO PITBULLS WHO JUST HAPPENS TO LOVE BALLZ - BARBECUED
    • Well Sah (22/10/2024, 18:14) Like (2) Dislike (1) Reply
      why would I come for you at home when I wait when you at the santo bar? I love dogs, got some corso's. pits are not disciplined and can get distracted like you
    • titlepower (22/10/2024, 22:14) Like (1) Dislike (0) Reply
      On the contrary if I get there you would know for when you get home you will meet your two pitbulls sated. How do you like your steak done? You speak in confidence but remember there are those that act in confidence and become an element of surprise.
  • titlepower (22/10/2024, 21:40) Like (0) Dislike (0) Reply
    Reboot? Why use a cheesy statement that would make one think the system is run on Windows. Reboot seems so farfetched. They could have used a better phrase that that.
  • I suing (23/10/2024, 04:18) Like (0) Dislike (0) Reply
    because my card declined at the gas station
  • vex (23/10/2024, 06:09) Like (0) Dislike (0) Reply
    Free the drew free the money
  • Tin Foil Hats (23/10/2024, 06:53) Like (0) Dislike (1) Reply
    Based on the comments here bvi must be sold out of tin foil. It’s hilarious what you moo moos will believe based on a video in WhatsApp. Please take all your money and hide it under your mattress going forward. It will keep the lines down at the bank for all you clowns who can use digital banking.


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