TRC initiates survey to transform VI's telecoms sector
The review, the TRC’s public missive said, aims to assess the industry's progress since its liberalisation in 2006 and to shape a new telecommunications policy that will promote systematic development in the Territory.
The survey, according to TRC, is designed to gather feedback from residential customers to ensure their perspectives are considered in the review process.
As such, TRC has themed the survey "Transforming Telecoms for BVI Residential Customers: Your Voice, Our Future,” with its primary objective of collecting data on purchasing patterns, switching decisions, service preferences, pricing concerns, and key factors influencing consumer choices.
The survey, TRC noted, is expected to take approximately seven minutes to complete, and responses will remain strictly confidential with the results providing valuable insights that will guide the future of telecommunications services in the Virgin Islands.
Meaningful change
Meanwhile, Chief Executive Officer of the TRC, Mr Guy L. Malone, in making the announcement, noted the critical nature of public participation in shaping the industry’s future, affirming the survey is more than just a feedback mechanism; it is a platform for residents to contribute directly to meaningful changes in the sector.
He noted that customer responses would help identify emerging trends and allow the Commission to adapt to evolving consumer needs.
The survey, according to TRC, will be available from February 7, 2025, to March 7, 2025, with residential customers being able to also access it, via the TRC’s website at www.trc.vg or through links posted on the Commission’s social media platforms, including Facebook and X.
Additionally, to encourage participation, TRC said too, respondents will be entered into a draw for a chance to win prizes.
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12 Responses to “TRC initiates survey to transform VI's telecoms sector”
why is the bvi internet so expensive compared to other regions?
i wont deny with fiber we have improved on speeds good enough for domestic use occasionally
but they need to do better with them pricing and speed packages offered. Then there's there wifi routers which they configured or bought to only have limited range of wifi so they can charge you more if you want to expand the range... they alrdy making 300% profit on us and still want to kill out the consumer
we need Bring a star link or states tele companies with better service and competitive pricing
it have outside telecom companies charging low as 25 a month for our speeds then there's one going for 500mbs for $65 that crazy good compared to what we getting
Let Starlink in! To push broadband internet, and allow the people to have an alternative when the next storm hit us.
NUBMER PORTABILITY: let people change mobile company and keep their phone numbers to promote companies to compete with each other
COMPETITIVE PRICE: create an incentives and penalty programme for the telecommunication programmes to match the price and quality of our neighbour islands (USVI and St Martin)