Meet our Young Professional for this week Rayanne T. Victor-Frett, an aspiring architect who is currently an Accounts Associate at local telecommunications company CCT Global Communications, at which she also spent four years excelling in the field of customer relations. Photo: Provided

Our Young Professional (standing) featured on a customer service advertisement for CCT. Photo: Provided

She said that having received a private scholarship to the HLSCC, she worked hard to make her benefactors proud. “I was a straight ‘A’ student and graduated with a 4.0,” she said. Photo: Provided

Victor-Frett said that what she enjoys most about working in customer care are the customers themselves. “Trying to exceed expectations as it is all about the customers without which you do not have a company,” she said. Photo: Provided

Asked where she sees herself in five or ten years, she said that becoming an architect or structural engineer is goal number one. However if that trajectory does not work out for her she sees herself ascending the corporate ladder to even greater heights. “If my plans for schooling do not work out I could see myself her at CCT progressing even further, even up to the position of CEO,” she mused. Photo: Provided

Our Young Professional is certainly a subscriber to the belief that you should take the job you get until you get the job you want. However, she flips this maxim on its head, as she has a job that others would covet, even though it is not the end of the road career wise. She intends to one day become a successful architect.

Early education

Rayanne attended the Belle Vue Primary School, now known as the Joyce Samuel Primary School. She said she is always learning as she has a burning desire to gain more knowledge as she grew.

“After the Belle Vue Primary School I moved on to what was then the BVI High School. I was always on the honour roll but in fourth and fifth form I had not yet decided what I wanted to be at that point in time so I just went with the Arts Programme.”

She said in the Arts Programme she found herself doing all of the general subjects. After doing well in the final examinations and also in her CXCs, Rayanne moved on to the H. Lavity Stoutt Community College (HLSCC).

She related getting into a more technical field after settling in at the college, opting to read for an Associate’s Degree in architecture. “I graduated with an Associate’s Degree in General Studies with a technical option being architecture,” she said.

Our Young Professional said that having received a private scholarship to the HLSCC, she worked hard to make her benefactors proud. “I was a straight ‘A’ student and graduated with a 4.0,” she said.

She related that while she had and still has plans to continue her education, she opted to finding a job and faced some difficulties in sourcing one until CCT Global Communications gave her the opportunity for which she craved after spending some time in the field of cosmetology.

“I applied several places and I did not get through so after I graduated I took the job that was offered to me, which was cosmetology. But from there I applied to CCT because I had an interest in telecommunications. My interests were all over but of course I still had architecture as the main thing that I wanted to do,” she said.

The young woman said that going to CCT was “a great decision” because she said she has “done well” for herself. “I started as a Customer Care Representative where I would be dealing with customer inquiries and service issues. I have worked in that field for a while…four years…and along the way I was promoted to Customer Care Supervisor,” she said.

Victor-Frett said that what she enjoys most about working in customer care are the customers themselves. “Trying to exceed expectations as it is all about the customers without which you do not have a company.”

She said that while she has settled in nicely at CCT, she is still on her journey of learning and noted that the company which she enjoys and appreciates is not her final destination. “I think I am going to get back on track with my architecture and do more structural engineering and try to move in that direction.”

So intense was her dedication to customer service and customer care that she was adjudged Worker of the Year for the year 2014.

‘I’m learning valuable skills’

She is of the view that even though architecture is vastly different from customer service, the knowledge she has gained so far will serve her well in her future career. She describes herself as a good listener and someone who is patient and who has empathy.

“I am not sure right now how the things I learn in customer care will transfer to architecture but it is not all locked. I’m sure there is some skill that I have learned on the way that would prove invaluable to my future career.”

Asked where she sees herself in five or ten years, Rayanne said that becoming an architect or structural engineer is goal number one. However, if that trajectory does not work out for her she sees herself ascending the corporate ladder to even greater heights.

“If my plans for schooling do not work out I could see myself here at CCT progressing even further, even up to the position of CEO,” she mused.

Advice to young people

“My advice to young people would be to always try to engage in whatever job you’re doing. Try to learn as much as you can because it is only through dedication that would can be recognised and promoted and become the great person you are meant to b.”

She urged them that even if things don’t go the way they plan they must remember that it is a journey they are on and they must try to stay focused on the positive side of things.