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Platinum BVI Services secures prestigious AA ‘Customer Cup’

Platinum BVI Services, the Fixed Based Operator (FBO) of American Airlines’ (AA) stationed at Terrance B. Lettsome International Airport on Beef Island, has secured the prestigious American Airlines Customer Cup for the fourth quarter of 2024. Photo: Facebook
Minister for Communications and Works Honourable Kye M. Rymer (R5) poses with the American Airlines Customer Cup. Left is Patricia M. Romney and right is Marnie Romney of Platinum BVI Services. Photo: Facebook
Minister for Communications and Works Honourable Kye M. Rymer (R5) poses with the American Airlines Customer Cup. Left is Patricia M. Romney and right is Marnie Romney of Platinum BVI Services. Photo: Facebook
The accolade recognises Platinum BVi Services' exceptional performance, customer service, and operational excellence, solidifying its position as a leader in the aviation service industry. Photo: Facebook
The accolade recognises Platinum BVi Services' exceptional performance, customer service, and operational excellence, solidifying its position as a leader in the aviation service industry. Photo: Facebook
TRELLIS BAY, Beef Island, VI—Platinum BVI Services, the Fixed Based Operator (FBO) of American Airlines’ (AA) stationed at Terrance B. Lettsome International Airport on Beef Island, has secured the prestigious American Airlines Customer Cup for the fourth quarter of 2024.

The accolade recognises the entity's exceptional performance, customer service, and operational excellence, solidifying its position as a leader in the aviation service industry.

The award was presented at a modest ceremony attended by several high-profile figures, including Honourable Kye M. Rymer (R5), Minister for Communications and Works; Senior officials from the BVI Airports Authority; Representatives from the BVI Tourist Board and Film Commission; American Airlines’ dignitaries, among others.

Commitment to excellence

Platinum’s Patricia M. Romney and Marnie Romney, along with their dedicated team, were commended for their outstanding contributions.

Platinum BVI Services’ commitment to excellence has been pivotal in ensuring seamless airport operations and an enhanced passenger experience.

“This recognition is a testament to the hard work and dedication of the entire team at Platinum EIS,” an AA representative, noted, adding further, “Their unwavering focus on customer satisfaction and operational efficiency sets a benchmark in the industry.”

7 Responses to “Platinum BVI Services secures prestigious AA ‘Customer Cup’”

  • ccc (19/03/2025, 14:57) Like (2) Dislike (1) Reply
    Big up up up
  • Nice (19/03/2025, 15:19) Like (8) Dislike (1) Reply
    now drop them prices at jml, catdammit!
  • trevor (19/03/2025, 17:26) Like (2) Dislike (1) Reply
    Good stuff, this is what we need as a tourist destination.
  • Anika (19/03/2025, 17:41) Like (16) Dislike (0) Reply
    What happened to the saff who goes tru the struggle everyday getting cuss out because passengers can't fly because the plane overweight and workers have to stay back after hours to get them in hotels and don't receive no over time pay,because the policy doesn't allow staff to get over time.
  • Citizen (19/03/2025, 18:32) Like (5) Dislike (4) Reply
    Love to see the Romney ladies still carrying on daddy dreams
  • Really? (20/03/2025, 07:41) Like (6) Dislike (1) Reply
    What a joke. Platinum have the worst customer service I have experienced from an airline...other than Intercaribbean


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