Some of the vendors who participated in the 'STAND OUT: Elevate Your Sales, Connect & Engage' training session. Photo: TPPL

Some of the personnel of Tortola Pierk Limited and Lemoneight who facilitated the 'STAND OUT: Elevate Your Sales, Connect & Engage' training session. Photo: TPPL

The workshop, facilitated by Lemoneight, a leader in tourism-based consulting and training, empowered participants with practical tools to enhance customer interactions, boost sales, and create unforgettable guest experiences.

This high-energy, in-person session prepared businesses by focussing on sales experience, storytelling, and communication, which are all vital elements for ensuring exceptional customer experience, a press release from TPPL stated.

CEO Vance M. Lewis, of Tortola Pier Park Ltd, expressed his enthusiasm for the initiative, saying: "This training underscores the importance of equipping our vendors with the skills needed to exceed guest expectations. We’re more than ready for this cruise season, and our commitment to ongoing training ensures that Cyril B. Romney Tortola Pier Park remains a premier destination for memorable shopping and gastronomical experiences."

Lemoneight

Lemoneight, based in Atlantic Canada, is a premier tourism consulting firm and the first ITOL Accredited Training Center in the cruise tourism industry. Known for its dynamic and impactful approach, Lemoneight specialises in enhancing customer satisfaction and helping destinations and businesses stand out.

With a social media reach of over 70,000 and a track record of delivering strategic guidance in 15 countries, Lemoneight brings unparalleled expertise to the VI, TPPL stated.

Highlights of Lemoneight’s achievements include being a Finalist for the 2024 Seatrade Cruise Investment in People Award; Facilitator of professional workshops for over 100 MedCruise members; and Social Engagement Partner at Seatrade Cruise Global 2022.

The training session, according to TPPL, concluded with overwhelming positive feedback from participants, who are now better equipped to provide world-class service.

"As cruise season ramps up, TPPL’s focus on continuous professional development reflects its dedication to maintaining the Virgin Islands’ reputation as a top-tier destination," the press release stated.