Pier Park vendors trained 'to exceed guest expectations'
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The workshop, facilitated by Lemoneight, a leader in tourism-based consulting and training, empowered participants with practical tools to enhance customer interactions, boost sales, and create unforgettable guest experiences.
This high-energy, in-person session prepared businesses by focussing on sales experience, storytelling, and communication, which are all vital elements for ensuring exceptional customer experience, a press release from TPPL stated.
CEO Vance M. Lewis, of Tortola Pier Park Ltd, expressed his enthusiasm for the initiative, saying: "This training underscores the importance of equipping our vendors with the skills needed to exceed guest expectations. We’re more than ready for this cruise season, and our commitment to ongoing training ensures that Cyril B. Romney Tortola Pier Park remains a premier destination for memorable shopping and gastronomical experiences."
Lemoneight
Lemoneight, based in Atlantic Canada, is a premier tourism consulting firm and the first ITOL Accredited Training Center in the cruise tourism industry. Known for its dynamic and impactful approach, Lemoneight specialises in enhancing customer satisfaction and helping destinations and businesses stand out.
With a social media reach of over 70,000 and a track record of delivering strategic guidance in 15 countries, Lemoneight brings unparalleled expertise to the VI, TPPL stated.
Highlights of Lemoneight’s achievements include being a Finalist for the 2024 Seatrade Cruise Investment in People Award; Facilitator of professional workshops for over 100 MedCruise members; and Social Engagement Partner at Seatrade Cruise Global 2022.
The training session, according to TPPL, concluded with overwhelming positive feedback from participants, who are now better equipped to provide world-class service.
"As cruise season ramps up, TPPL’s focus on continuous professional development reflects its dedication to maintaining the Virgin Islands’ reputation as a top-tier destination," the press release stated.
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6 Responses to “Pier Park vendors trained 'to exceed guest expectations'”
Fast forward. Im at the laundry people coming and going some of them acting like I'm going to attack, up to them. I think is if that is how they behave let me sell to them like a supermarket, with no concern at all.
But one lady came in late night with good manners treated me like a human and it lit the place up. She didnt do much except be polite, that is all it takes to make a big difference. I never gave up on my manners day to day living but that helped me understand being polite is the difference between humans and animals.
Some of the people are moving like animals and treating each other like animals. Shameful on their own race.
All they need with the cash from their job is food. When we return to having manners and being polite with each other we can stop acting like people are going to attack each other for no reason.
That type of non-manners alone is offensive and really study animals when you run from them and act like they will attack..... that is what the animals do.... because you've already used body language to say you are prey and the animal is a predator.
We need to be more polite. Starting in school it should be a legitimate class.
Remember our manners.... practice it and society will naturally come to ease and peace with each other.