Peebles Hospital 'cruel', refused patients from private hospital- Nurse
The man, who identified himself as being a nurse employed by Bougainvillea Clinic Ltd, was speaking at a recovery and development plan consultative meeting for health care professionals, dentists, massage therapists, psychologists, and health insurance agencies at Breezeway, Central Administration Complex today, January 11, 2018.
Bougainvillea Clinic was severely affected by Hurricane Irma
The health professional shared that with the passage of Hurricane Irma on September 6, 2017 the Bougainvillea Clinic was rendered incapable of take care of three patients there.
“We were flooded, we had no lights…we could not give care to these three patients, one patient had severe Sepsis.”
The man said he then proceeded to Peebles Hospital in his capacity as a nurse to transfer the three patients there.
He claimed that he spoke to “senior members of staff” at Peebles Hospital but was made to wait for some three hours “for the hospital to determine if they are going to accept these three patients.”
‘I dare you to put him out!’
“I ran out of patience and I said to a member of staff, I am going to take the patient there...and see what you do…I had to literally put one of these patients on a stretcher and walk into the reception area and said to a member of staff ‘put him out, I dare you to put him out.’
“I had to wait there when I spoke to senior, senior members of the hospital, and they were there contemplating if they were going to take these three patients?”
The nurse said when the patients were finally taken by the hospital the staff let him know that the patients were his responsibility.
“I spoke to a senior member of staff and she seems oblivious to the law…” the man said, adding that at one point he had to tell a hospital staff that he did not have access to Peebles Hospital medication or records so the patients could not be his responsibility.
“I said if you let anything happen to any of these patients, I and those patients are going to go to court and I will sit on the bench [and testify] on those patients’ behalf.
‘I was treated with disregard’
According to the nurse, he was treated with disregard as a health professional.
“I was treated with utmost disregard by Peebles Hospital, and to this day I have not forgotten it. It was cruel how you treated those patients.”
Meanwhile, Chief Medical Officer Dr Irad Potter was also at the meeting and after thanking the nurse for his “impassioned comments”, which he said were noted, stated that there needed to be a better working relationship between the private and public health sectors.
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44 Responses to “Peebles Hospital 'cruel', refused patients from private hospital- Nurse”
It is possible that the flip side to the story is just this, the 3 patients may not have been financially able to pay for services that the private clinic would have rendered. I am sure the truth lies somewhere in the middle.
Dr Potter, your comments does not make sense. Needed to hear you say that you would look int the complaint and deal with the matter.
Peebles Hospital has its problems so BVIHSA you need to address the issues raised here and those which continue to be raised in quality assurance regime.
HOWEVER, I want to hear from that Bougainvillea nurse that ACCORDING TO OUR WELL DOCUMENTED EMERGENCY PLAN AND MOU with Peebles Hospital we turned up with three patients and required records and Peebles refused to honour our agreements. A well paid and well resourced private institution such as Bougainvillea owed the first duty of care to its WELL PAYING clients to show where it had such an emergency plan in place and the Peebles fell down. (Such a plan would have given the Peebles notice that Bougainvillea had X number of patients on ward and their level of seriousness, case file, care requirements and support services in place for Hurricane Irma which was a certain and imminent disaster. And I hope Peebles has such a plan in place as well.) Failure of Bougainvillea to do that meant that they failed their patients on checking in and especially after a hurricane WARNING was issued. The contractual burden is on Bougainvillea and as citizens of the country we need to hold both private and public institutions to account if this new Disaster Recover Plan is to have any true meaning in future.
It is time that we stop blaming public services when we get things wrong. Bougainvillea got it wrong! Because they would have been able to produce the required documentation on arrival to Peebles had they executed a well developed disaster plan.
Let's be honest to ourselves people and stop casting blame.
THE ONLY LOSES IN THIS UNFORTUNATE SAGA WOULD HAVE BEEN THE PATIENTS HAD THEY DIED. BOUGAINVILLEA WOULD HAVE HAD A POCKET FULL OF MONEY, PEEBLES WOULD HAVE BEEN BLAMED AND THEIR FAMILIES WOULD HAVE BEEN LEFT TO MOURN. This is not what I want from a private healthcare facility or from my Government.
God is not pleased!!!!
Concerning care at Peebles,I was released from there only yesterday.I was well cared for during my sojourn and thank the medical personnel for their assistance.One thing I will say is that they are not shy to bring your bill to the room to ensure that they receive payment before your departure.
Listen people, I am putting myself in the bed of that patient who had severe sepsis in this unfortunate saga and I am telling you that this is how my brother died in Centro Medico.
I did not want either Peebles or Bougainvillea fighting over my care in the midst of the aftermath of Irma's crisis. ALL I NEEDED WAS SEAMLESS TREATMENT if it could be managed.
I did not want anyone at Peebles guessing at my treatment because I was dumped on them last minute IN A CRISIS or because they were understaffed. I MIGHT HAVE DIED. My primary choice of Bougainvillea got things wrong and did not make DISASTER RECOVERY PLANS FOR PATIENTS in a CRISIS and specifically for ME. Why didn't they make pre-arrangements (i.e. in an MOU & Disaster Recovery Plan) for a personal nurse (and even a doctor) to be with me and doctor's report to be accepted at Peebles way before AND ESPECIALLY AS THE ENTIRE TERRITORY HAD WARNING THAT A CATASTROPHIC CAT 5 hurricane was bearing down on BVI.
DO NOT GET SMUG PEEBLES, because if the reverse situation had played out, did you have a plan for your patients, did we have emergency cots, tents and supplies on hand?
To the Govt, on the Tuesday, the National Guard and FEMA had landed on Puerto Rico airport in military planes ready for action. I saw this on CNN with my two eyes. The Floridian's Executive had declared a state of emergency days in advance (Gov Scott did it on 4/9/2017 for all 67 cities in Florida and President Trump did it on 5/9/2017 for FL/PR/USVI).
Because all the time as a patient with severe sepsis I am SUFFERING and could have died while BOUGAINVILLEA is trying to work out things which should have been done months ago, and simply mobilized when the hurricane WARNING was made certain. The beleaguered Peebles post Irma would not give me the attention I might have needed (This is what killed my brother at Centro Medico because they ACCEPTED HIM ALRIGHT, but the CARE AFTER ACCEPTANCE or the SEVERE lack thereof was suffered by the patient. This is all this should be about--what PLANNING was made for my patient care with adequate notice in the time of THE MAJOR DISASTER OF IRMA and for ALL OF OUR FUTURE.
As a patient I want to know that when Bougainvillea was attempting to dump me whether proper plans were laid for me, and it seems that they WERE NOT. Turning up at Peebles with me on a stretcher WITHOUT PREVIOUS ARRANGEMENTS IS NOT WHY I CHOSE BOUGAINVILLEA.
In an ideal scenario, Bougainvillea would have showed up with a stamped certificate and file, and the Peebles CEO would have said, yes, take patients AB&C to ward EF&G , and then do XY down to Z. BAM! DO YOU SEE A PLAN IN MOTION? The medical nurse did NOT SAY THIS. For medical matters Bougainvillea needed a plan A, a plan B AND a plan C. Come on man!!! You need these too Peebles.
STOP TRYING TO PASS blame off people and let's get to doing these plans right all over the Territory!!!! IRMA has showed us some serious shortcomings and NONE OF US ARE EXEMPT. WE ALL FELL DOWN BIG BIG BIG TIME.
IT IS ONLY THE MERCIES OF GOD THAT KEPT US ALL ALIVE!!!!! WE MUST ADMIT AND USE THE OPPORTUNITY HE GAVE US TO GET IT RIGHT.
Objective and Subjective truth you are one and the same. A sensible debater does not attack his opponent on the other side with personal attacks. He carefully, sensibly and objectively addresses and discredits each opposing point. And since you have not done this but stooped to distasteful attacks, you have not done your institution proud.
THIS DEBATE IS NOT ABOUT WHETHER PEEBLES WAS CORRECT IN WHAT YOU APPEAR TO BE ACCUSING THEM OF. I am just saying to you and to Bougainvillea, we do not accept your propaganda and it defies common sense, and you have failed to show. that you and Bougainvillea discharged your duty of care. BUT MOST IMPORTANTLY, I have taken this on because the disaster recovery plan and all relevant patient transfer regimes need to address these points so that PATIENTS DO NOT SUFFER.
I have also given you personal facts to back up my position, showing clearly where medical institutions allow patience to suffer in conditions less difficult that Irma/disasters.
I do not work at either institution, I am not into health care and I am not seeking to keep my job after I stupidly stood up and exposed Bougainvillea in a public forum, as you did. I am a citizen with an opinion and I am saying to you, you are talking foolishness. Keep your belated facts, you should have presented them all when you stood up and put this matter on the table. AND AS A MATTER OF FACT, IT WAS SUPPOSED TO BE YOUR CEO TAKING PEEBLES TO TASK OFFICIALLY AND AT A HIGHER FORUM.
Now you should get off this medium because you are clearly inept, you were not sent by Bougainvillea to speak out of turn on its behalf and you are too close to the situation as you would have realised that Peebles was not given a clean bill of health, either. But if you are the foolish CEO posing incognito on here, shame on you.
My sole purpose is to ensure that medical institutions whether they be Bougainvillea, Peebles, Centro Medico or any other overseas medical institution do not have the chance to kill any more BVI transferred patients due to negligence and then stand up trying to put blame on others.
I am neither pro nor con Peebles or Bougainvillea. We the public are just not prepared to take any lies. Had you been in American you would have been sued for your foolish mouth and fired.