Got TIPS or BREAKING NEWS? Please call 1-284-442-8000 direct/can also WhatsApp same number or Email ALL news to:newsvino@outlook.com;                               ads call 1-284-440-6666

Pay up arrears by Oct 1, 2021 or face disconnection – W&SD Director

- Department Director Mrs Perline Scatliffe-Leonard says disconnections resuming from October 2021
The remainder to pay up came from W&SD Director, Mrs Perline Scatliffe-Leonard who said that the department continues to work in COVID-19 and that it is necessary that various services are reinstated that would allow the department to cover its expenses. Photo: VINO/File
The department through the government had offered a Free-Water period that was extended from March to June 2020. Photo: VINO/File
The department through the government had offered a Free-Water period that was extended from March to June 2020. Photo: VINO/File
ROAD TOWN, Tortola, VI - Customers of the VI Water and Sewerage Department (W&SD) are being encouraged to settle outstanding arrears by October 1, 2021, to avoid the disconnection of their services.

The reminder came from Director of the department Mrs Perline Scatliffe-Leonard who said that the department continues to work in COVID-19 and that it is necessary that various services are reinstated that would allow the department to cover its expenses. 

“To this end, customers are advised that effective 1st October, 2021 the disconnection and reconnection services of the Water and Sewerage Department will resume,” she. said.  

Mrs Perline Scatliffe-Leonard further indicated, “All accounts are considered past due and delinquent after 30 days, from the bill date, and are subject to having service discontinued.”

Disconnections to resume for all amounts due 

The Director stated that disconnection will be executed for all amounts due, for water usage and sewerage services up to August 31. “Any service disconnected for non-payment will remain disconnected until all delinquent amounts, as well as a $20.00 reconnection fee, have been paid in full,” she said.

As such, customers are being urged to settle an account if a payment was not made to the department in over two months.

Mrs Scatliffe-Leonard further expressed appreciation to the Government of the VI for its foresight during the COVID-19 pandemic, specifically for the Free-Water period that was extended from March to June 2020.

 

21 Responses to “Pay up arrears by Oct 1, 2021 or face disconnection – W&SD Director”

  • local boy (18/09/2021, 07:38) Like (13) Dislike (1) Reply
    Miss Woman, by what means you are measuring the use of water by customers U all don't a metered system in place anymore. U all Ripping off ppl. I thought the esteemed one had sent u home. Stop ripping off ppl pls.
  • expat (18/09/2021, 08:53) Like (4) Dislike (9) Reply

    Virgin Islanders like everything free! pay what is owed

  • Smh (18/09/2021, 09:08) Like (1) Dislike (6) Reply

    Come on, they should have at least come leniency 

  • Pay Up? (18/09/2021, 09:12) Like (6) Dislike (0) Reply

    Well water service has been poor! 

  • hmmm (18/09/2021, 10:14) Like (16) Dislike (0) Reply
    Pay up for not having water over 4 weeks in west end !!! What we paying for the air in the pipe system?????? Fix the system from trying to harass people’s
  • Well Sah (18/09/2021, 11:05) Like (5) Dislike (7) Reply
    Well Sah look pressure on people in this country.
    What next oh Lord.
    Time to get out of here people , home is better than yard.
    • @well sah (18/09/2021, 14:15) Like (4) Dislike (5) Reply
      I don’t know about anyone else, I know what time around every month my water bill is due with or without a bill. I would go in two days or the day before and have my account pulled up and pay my bill. I don’t like the excuse about no bill, no payment. Everywhere in the WORLD YOU OWE ARREARS, you have to pay up. Why not arrange a payment plan with the Water Company. I try to pay all my bills with or without a bill, I refuse to mess up my credit.
      • Listen (20/09/2021, 00:57) Like (0) Dislike (0) Reply
        Easy for you to say it have alot of people without jobs. Plus some without water for weeks so tell me what is they paying for as some one said on top the air in the pipes.
  • Fix it first (18/09/2021, 11:45) Like (2) Dislike (0) Reply
    I have a new. Meter but now water in towers for the past months. Fix it.
  • system (18/09/2021, 13:15) Like (2) Dislike (0) Reply
    Why are you allowing people to owe for months before cutting them? Is it that you are under staffed. Also time to get a system where you font have to enter people premises to get the reading.

    You also should have a system in place that can determine when your system is leaking. Water pressure in some may arears are extremely high. Bursting pipes in people houses and on the roads.

    How do you determine their is a legitimate problem when people come to paying their Bill's. Human error are sometimes evident and vendors can't get resolutions to their problems.

    If persons dont know how to reconcile their account or accounts they may end up loosing a lot of money.

    There seems to be a little better balance now prior to what has been happening in the pass. Striking the balance is what is necessary for customers and for the institution.
  • NO SURPRISE (18/09/2021, 16:12) Like (0) Dislike (2) Reply

    AFTER MR P*** LEFT THE DEPARTMENT WENT TO BLONDIE AND NOW THE WITCH DOWN HILL

  • Always complaining (18/09/2021, 16:16) Like (5) Dislike (3) Reply
    You all can find money to buy the latest iPhones, pocket books, expensive jewelry, latest fashion etc.. but you can’t pay your bills. MS. Cut them off if they don’t pay their arrears. Who want to get mad can go right ahead and get mad. You’ll get over it.
  • A VOTER IN #6 (18/09/2021, 16:46) Like (6) Dislike (1) Reply
    MY PEOPLE BEAR IN MIND THE YOU GET FROM THE DEPARTMENT ITS ABOUT TWO MONTHS BEHIND AND SOMETIMES THREE MONTHS..WHEN GO AND ASK FOR YOUR BILL THAT TELLS THEY DON'T HAVE ANY.
  • Oh Please (18/09/2021, 17:13) Like (4) Dislike (3) Reply
    Don’t drop the blame on the lady, blame yourselves for being irresponsible. Pay your damn bills and stop looking for everything to be handed to you for free. Nothing in life is FREE.
  • wow (18/09/2021, 18:14) Like (2) Dislike (1) Reply
    The Nerve with these people, who always robbing people strupes.
  • Local (18/09/2021, 22:01) Like (2) Dislike (0) Reply
    It's not easy when going water and sewerage every month keep saying bills don't ready and this estimate bills killing people I pay on the account and leave it stop stop wait till you all have six months bills b4 people get bills.. not having water in seacow's bay and my bills so high.. Lord help
  • Good ole BVI (19/09/2021, 00:52) Like (1) Dislike (1) Reply
    No wonder this place is known as a third world Country. You all always have this wrong and want to be strong attitude and expect everything to be free and handed to you. You have a service every month you have to pay bill or no bill. I agree, if arrears is not paid, disconnect.
  • PEARLyeen (19/09/2021, 12:41) Like (1) Dislike (0) Reply
    (FIRST ) WSD NEEDS A EXPERIENCED ENGINEER ) ( 2 ) THE WORKERS ARE NOT BEEN TREATED PROPERLY ( 3 )THEY ARE FROM HERE SO THEY ARE ENTITLED / HENCE THE LACKADAISICAL APPROACH / LEAKING WATER ALL OVER ROAD TOWN ( WHICH IS SLOWLY BECOMING A SPANISH GHETTO AND PEOPLE ARE HOOKED ON TO WATER LINES ILLEGALLY ETC
  • jacky o (19/09/2021, 13:00) Like (1) Dislike (0) Reply
    i think and i know these water and sewerage people playing the fool with people . Right now the govt feeling the pinch but who is to blame? They dont have meters, when you go and ask for your bill your bill is never ready and them talking about cutting your water. Unless they get their priorities straight, Them should leave people alone.
  • reality (19/09/2021, 13:53) Like (2) Dislike (1) Reply
    I respect the decision of Water and Sewage. However, the service is horrible. I have been visiting the company for several months yet they keeping saying that they don't have bills. All of a sudden bills from since July 2020 was accumulated and was available in and to August 2021. There need to be a system in place so that a monthly bill is readily available to be paid. Money doesn't be there waiting to be picked from trees. You guys are making it difficult for us when we have to pay for all these months.. it's easier to pay monthly. I'm not talking about pay what you believe your bill would be. That's nonsense! there should be a bill ready.
  • juice (19/09/2021, 18:17) Like (2) Dislike (1) Reply
    Do people realise that it is a fundamental breach of ones Human Rights to be deprived of basic necessities, including access to fresh water and a continuous supply of electricity? The BVI is a signatory to this and can be taken to court and be held liable. In layman’s terms, it is illegal to disconnect anyone’s water and electricity supply.


Create a comment


Submit comment

Create a comment

Submit comment
Disclaimer: Virgin Islands News Online (VINO) welcomes your thoughts, feedback, views, bloggs and opinions. However, by posting a blogg you are agreeing to post comments or bloggs that are relevant to the topic, and that are not defamatory, liable, obscene, racist, abusive, sexist, anti-Semitic, threatening, hateful or an invasion of privacy. Violators may be excluded permanently from making contributions. Please view our declaimer above this article. We thank you in advance for complying with VINO's policy.

Follow Us On

Disclaimer: All comments posted on Virgin Islands News Online (VINO) are the sole views and opinions of the commentators and or bloggers and do not in anyway represent the views and opinions of the Board of Directors, Management and Staff of Virgin Islands News Online and its parent company.