Is InterCaribbean the worst airline serving the territory?
For days, many passengers have been speaking to our News Centre about delayed flights, poor customer service, no provision of hotels when flights are cancelled, no meals and sometimes hostile agents.
For the last four days, for example, many of the airlines scheduled flights in and out of the territory have been cancelled, delayed for 7 hours and passengers simply told “we are waiting on the plane to come from Antigua” or Puerto Rico, “we are waiting on a part”, or “the weather is bad”.
Who to report to?
It is unclear whether passengers should report their grievances to the Ministry of Financial Services, Labour and Trade, which is responsible for consumer affairs, or whether it is a matter for the BVI Airports Authority or even the Department of Civil Aviation.
Many dissatisfied and frustrated customers continue to lambast the airline.
Delays & more delays
Today, Sunday, August 4, 2024, for example, there are scores of passengers at Terrance B. Lettsome International Airport awaiting InterCaribbean flights.
A flight scheduled to depart at 8:30 AM is yet to depart and another flight to the Dominican Republic was scheduled to depart at 11:00 AM but is yet to depart.
Customers for a flight destined for San Juan have also been delayed for close to five hours and angry customers have stormed the airline’s counter demanding answers.
However, they have been told the supervisor is not present to answer any questions.
The delays continue unabated and seemingly without any remedy for passengers.
This holiday it may be wise to steer clear of InterCaribbean, if possible.
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57 Responses to “Is InterCaribbean the worst airline serving the territory?”
I went to Antigua with Winair sometime back and the service was amazing out of Tortola, the staff was friendly, well disciplined and even got the flight out at least 23 minutes earlier than schedule, I hope winair can get some more big planes and put inter Caribbean out
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The government can't make you a smart consumer. If a mechanic repeatedly messed up your car or a hairdresser gave you several bad haircuts, would you keep going back? Would you say the government needs to force the barber to give better haircuts?
One way or another we are misery. Zzz,zFavorite pastime is killing each other with a guarantee of no arrest no penalty .We are one set of no good for country nor self .
Not only airlines but shipping companies alone… Ezone and Aeropost for examples.
Look at the economic landscape.
Consumers don’t seem to be of anyone’s priority.
InterCaribbean has left me stranded at my connecting flight with a child… I’m not able to type it all but, this was during July 2024.
Moreover, the region needs a regional airline to serve the air transport needs of the region’s people. LIAT served that role but it is currently grounded( seems as if there are efforts to get it airborne again). I posit that poor management, poor service, many shareholder islands using the airline as a cash cow, etc were contributing factors to its demise. Effective competition delivers lower cost and better service to customers. Customers often have to endure poor service with limited options, ie,,lack of effective competition. Regional countries must come together as a group, pooling resources to provide affordable, reliable, quality, etc air transport services for the region, ie, locals and visitors.
Moreover, airlines have high expenses but they can and should be in their customer service delivery .
Those airlines are decreasing your life span by contributing the stress each time you fly waiting for hours to get home.some of you need to start writing the FCC and the Aviation Administration about the reckless behavior of these airlines,they will get their crap together and improve their service so that the license don’t get revoked.