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‘In every example’ clients were right in complaints against public officers- Archer Jr
“For public officers who do extremely well, we want persons to commend them. We're going to pat you on your back, you’re going to become part of a club. We're going to recognise you, but it's also saying is if you're not doing well, if you're not serving your clients well, you're going to be held accountable,” he said.
Accountability
The Deputy Governor was at the time a guest of the November 28, 2022, edition of Talking Points on ZBVI 780 AM.
“So when the public service, for example, goes at that level... It's really to hold persons accountable as we transition to the new paradigm of how you live and work in the public service,” he told moderators.
When questioned on whether there is any built-in mechanism to weed out personal attacks as it relates to complaints, Archer Jr said there are systems to prevent that kind of manipulation.
“How it works, before, if someone commended a department or complained against the department, that complaint normally went directly to the department. These commendations and praises and complaints, they now come centrally, and I see all of them.”
Mr Archer Jr said after seeing feedback the conversation becomes personal between him and the person the complaint is made against so that it could be properly dealt with.
Fairness
The Deputy Governor said he allows persons to bring their side of a story to the table; however, “In every example, I've seen, the client has been right. The employee’s explanation, some of them were plausible, but what you saw happening was a change in the paradigm of accountability,” he said.
Mr Archer Jr added that he prides himself in being fair and "if I'm not the Deputy Governor, that's why there's a system. So it's not on the individuals. It's really the system saying you cannot just complain on someone and say you've done bad… that person has a chance to answer and to give their side of the story,” he added.
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15 Responses to “‘In every example’ clients were right in complaints against public officers- Archer Jr”
This is the 'checks and balances ' in our system. IT DOESN'T WORK.
You ask for the people to input. Well here it is. Your system is broken. We can fix it, but have to have accountability. Have to have consequences for violation.
These politicians get into office and do whatever they want. Break the rules - no problem! No penalty. No one to charge they unless a private citizen spends thousands.
If a person rob someone, the government come after you. If a politician breaks the rules we people have to go after them???