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Hon Rymer urges InterCaribbean Airways to urgently improve service

- holds discussions with InterCaribbean's CEO & Chief Operations Officer following numerous public complaints about delays, cancellations & other service-related issues
Minister for Communications and Works, Honourable Kye M. Rymer (R5), inset, has urged Inter Caribbean Airways to accelerate efforts to rectify inadequate service levels provided to travellers from the Virgin Islands (VI). Photo: GIS
InterCaribbean Airways officials have attributed the disruptions primarily to technical difficulties with their aircraft and ongoing staffing challenges. Photo: VINO/File
InterCaribbean Airways officials have attributed the disruptions primarily to technical difficulties with their aircraft and ongoing staffing challenges. Photo: VINO/File
TRELLIS BAY, Beef Island, VI- Minister for Communications and Works, Honourable Kye M. Rymer (R5) has urged Inter Caribbean Airways to accelerate efforts to rectify inadequate service levels provided to travellers from the Virgin Islands (VI).

Honourable Rymer, in response to numerous public complaints about delays, cancellations, and other service-related issues convened urgent discussions with the airlines Chief Executive Officer Mr Trevor Sadler and Chief Operations Officer Mr Craig Chapple.

During these talks, according to a press release from Government Information Service (GIS) on August 15, 2024, the airline officials attributed the disruptions primarily to technical difficulties with their aircraft and ongoing staffing challenges.

InterCaribbean blames aircraft issues & staff shortage

Honourable Rymer said dependable and efficient air transport services are crucial for the Territory, particularly for maintaining regional connections and supporting the local economy.

The Minister said, "The Government of the Virgin Islands is committed to the well-being of our residents and visitors. We have urged Inter Caribbean Airways to accelerate their efforts to rectify these issues and restore the standard of service that our community expects and deserves."

According to the press release, Inter Caribbean Airways’ officials gave the assurance that the airline is actively working to resolve these technical and crew-related issues.

The Ministry of Communications and Works says it will continue to closely monitor the situation and keep the public updated on any further developments.

Meanwhile, the Government remains dedicated to exploring all possible options to ensure that the air travel needs of the BVI community are met with the highest service standards, the press release stated.

InterCaribbean Airways frustrates VI customers

It was on August 4, 2024, that our News Centre published a story about the many complaints by customers of InterCaribbean Airways.

Many of the frustrated passengers had seen their flight from Terrance B. Lettsome International Airport either cancelled or delayed for long hours.

Click link below to read story:

Is InterCaribbean the worst airline serving the territory?

28 Responses to “Hon Rymer urges InterCaribbean Airways to urgently improve service”

  • Stealth (18/08/2024, 14:08) Like (5) Dislike (0) Reply
    “Honourable Rymer said dependable and efficient air transport services are crucial for the Territory, particularly for maintaining regional connections and supporting the local economy.” True dat. But action(s) matters more than works. The MCW must walk softly, carrying a BIG stick. To continue to do business in the VI, Intercaribbean must provide quality, reliable, reasonable, etc customer. If the airline is not responding positively to feedback about the its declining and concerningly level of customer service, the MCW must use the BIG stick. If the company and others feel that there is no real consequences for their poor customer service, nothing will change. And they will continue doing what they are doing,,treating customers poorly..Walk softly and carry and use a BiG stick. Words must matter but actions are more effective to get compliance.
  • Hum (18/08/2024, 14:15) Like (7) Dislike (0) Reply
    is this a joke ?
  • 2024 (18/08/2024, 14:34) Like (6) Dislike (0) Reply
    nothing will change
  • or else wha? (18/08/2024, 14:50) Like (12) Dislike (0) Reply
    Pure talk no action...joker!
  • Get em (18/08/2024, 15:30) Like (7) Dislike (1) Reply
    They over doing this thing now with their service
    Worst ever to fly here
  • @ STEALTH (18/08/2024, 15:34) Like (4) Dislike (5) Reply
    We got 8 million in limbo that those hustlers ripped us out of / why isn't the government doing something to get back that money and doing something right here at home with those hustlers who got paid to build a wall and failed to compete the job , ■ so the canary can find something else to sing about / why are so reluctant ❓️???? after all its taxpayers money and it can help to fix the roads and the sewage problem , but instead the putting us at the mercy of wigo D Waco by having to hear his lyrics on the wall & the plane on a daily basis , that dude is crazy
    • @@Stealth (18/08/2024, 20:00) Like (2) Dislike (0) Reply
      I believe this matter went to court to get back the monies and if anyone had stolen any of the money it would have gone out in the COI. Let the court do its job.
  • Talk. (18/08/2024, 16:21) Like (4) Dislike (1) Reply
    Heard the same tough talk when Liat was doing the same. Nothing happened. Liat did worst. Collected all Port authority monies and never paid it in..
  • Anonymous (18/08/2024, 16:35) Like (4) Dislike (0) Reply
    They only doing something because the esteem flight got mess up but nothing will happen this government is weak weak ????
  • asura (18/08/2024, 16:49) Like (3) Dislike (0) Reply
    intercaribben is no good the worse, but they have lots of issues more than they will admit
  • bad news (18/08/2024, 17:43) Like (2) Dislike (1) Reply
    Well well it look like the misniters have some money invest in that plane he need to tell them what he have on his mind let incaribbeon go their way Caribbean Air line plus liat that good news for Caribbean people ok
  • Nippe Jost (18/08/2024, 17:55) Like (3) Dislike (0) Reply
    I travel to almost every country in the world. I have lived in the BVI for 40 years. I go from airport to airport, from plane to plane. No airline is perfect, but none of them are more experienced than Liat. That Liat operation is traumatic.
  • LOL (18/08/2024, 18:03) Like (6) Dislike (0) Reply
    Why he think they will listen to him or take him serious.
  • Tutu fletx (18/08/2024, 18:06) Like (0) Dislike (0) Reply
    Honorable Rymer, you know the business and you know that thanks to ICA, which is the one that has covered the gaps in the airspace in connection until now, it is this company that you are pressuring, this company is growing, connecting all the islands that others have not done, you can leave from Guyana to Santo Domingo via EIS, who else is doing it or has done it, someone who says something
  • WOw Wow (18/08/2024, 18:14) Like (0) Dislike (0) Reply
    Government really need tell them get it together. The customers just need stop using them. There should be things in place for these type of mistakes they does make. Authomic fines and compensations for the customers.
  • Three Little Birds (18/08/2024, 19:35) Like (1) Dislike (2) Reply
    They will listen to him because of the excellent job he is doing on roads, water, power, sewage. etc. You get the picture.
    • Citizen (19/08/2024, 09:10) Like (0) Dislike (0) Reply
      I was thinking the same thing. Let me just add the bikes loud noise.
  • RedStorm (18/08/2024, 20:02) Like (2) Dislike (0) Reply
    Seriously, Minister of Transportation,if these airlines cannot sign a deal to provide excellleeeneent service have no talk with them. And if the sign the deal and provide the crap that inter Caribbean is accused of then let them go also. It is evident that this crap cannot go on another day or else they will take this country for a ride. All the environmental development money, security money and all the other money need to be paid each month they cannot hold that money even one month. Don’t play with them , technical problems my foot.

    Mr. Minister I don’t travel to the Caribbean, but to hear some of theses stories of people who are stuck for days and cannot be put up in hotels or told of cancellations or delays tells me they are not morally or ethically ready for business. Compensation should be one thing that the aviation rule carries,and should be given to the travelers.tell them the Warsaw Convention give that rights internationally to travelers. Stop pussy footing with the plane business.
  • cap (18/08/2024, 20:06) Like (3) Dislike (0) Reply
    The only thing that’ll improve that airline is to shut it down.
  • Immigration (18/08/2024, 20:07) Like (2) Dislike (0) Reply
    The first thing the BVI government need to do is to talk to their custom immigration offices on how to treat people!! If you ain’t white or local they treat you like a dog at the airport.. start with that first..
  • tt (18/08/2024, 20:18) Like (1) Dislike (0) Reply
    Thank you Mr Rymer thay think thay doing people a faver
  • LOL (18/08/2024, 22:20) Like (4) Dislike (0) Reply
    Headline may as well read "Minister urges the wind not to blow".
  • Just saying.... (19/08/2024, 01:59) Like (0) Dislike (0) Reply
    He needs to keep this same energy with the infrastructural problems we're having. Planes do better for people to meet the same old deteriorated roads. Struuupppeees, they're the worse ones to confront anyone about services.
  • BuzzBvi (19/08/2024, 03:38) Like (2) Dislike (0) Reply
    The people of the VI urgently require the Government to improve its service.
  • @ @ @ STEALTH (19/08/2024, 07:55) Like (0) Dislike (0) Reply
    TELL THAT TO THE WIGGED ONE EHEN HE FLEXING OFF HIMSELF ON WALWYN & SMITH / HE PLAYING JUDGE - JURY & EXECUTIONER , HE INSINUATING T HAT THEY STOLE THE MONEY , ALL THE TIME . . / AND ARE WE GOING TO WAIT FOREVER ❓️???? NOBODY AIN'T SAYING ANYTHING ON IT OR ABOUT IT , (.EXCEPT FOR THE
    SUBTERFUGE BBLONDIE ,WHO ACTING LIKE TRUMP ) SO HOLLER ABOUT IT TO NATALIO
  • black (19/08/2024, 09:13) Like (0) Dislike (0) Reply
    This is what happens to beggars! beggars can't be choosers. God bless the country/ island that has its own. Where is the VI $7 million that the govt gave to the rats & Rabbits? Get y'all own plane and stop bitching bout the other people them plane.
    Y'all can't manage your own, but wanna tell people how to manage their own? GTFOH with this BS. If you don't like the way you getting treated keep your money in your pocket! WHAT Y'ALL BAWLING FOR?
  • simple solution (19/08/2024, 10:07) Like (0) Dislike (0) Reply
    How about this, if nothing changes, discontinue the airline and replace it with a better airline. Taking up parking space for a useless airline? Could never be me.


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