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Hon Rymer urges InterCaribbean Airways to urgently improve service
Honourable Rymer, in response to numerous public complaints about delays, cancellations, and other service-related issues convened urgent discussions with the airlines Chief Executive Officer Mr Trevor Sadler and Chief Operations Officer Mr Craig Chapple.
During these talks, according to a press release from Government Information Service (GIS) on August 15, 2024, the airline officials attributed the disruptions primarily to technical difficulties with their aircraft and ongoing staffing challenges.
InterCaribbean blames aircraft issues & staff shortage
Honourable Rymer said dependable and efficient air transport services are crucial for the Territory, particularly for maintaining regional connections and supporting the local economy.
The Minister said, "The Government of the Virgin Islands is committed to the well-being of our residents and visitors. We have urged Inter Caribbean Airways to accelerate their efforts to rectify these issues and restore the standard of service that our community expects and deserves."
According to the press release, Inter Caribbean Airways’ officials gave the assurance that the airline is actively working to resolve these technical and crew-related issues.
The Ministry of Communications and Works says it will continue to closely monitor the situation and keep the public updated on any further developments.
Meanwhile, the Government remains dedicated to exploring all possible options to ensure that the air travel needs of the BVI community are met with the highest service standards, the press release stated.
InterCaribbean Airways frustrates VI customers
It was on August 4, 2024, that our News Centre published a story about the many complaints by customers of InterCaribbean Airways.
Many of the frustrated passengers had seen their flight from Terrance B. Lettsome International Airport either cancelled or delayed for long hours.
Click link below to read story:
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32 Responses to “Hon Rymer urges InterCaribbean Airways to urgently improve service”
Worst ever to fly here
Mr. Minister I don’t travel to the Caribbean, but to hear some of theses stories of people who are stuck for days and cannot be put up in hotels or told of cancellations or delays tells me they are not morally or ethically ready for business. Compensation should be one thing that the aviation rule carries,and should be given to the travelers.tell them the Warsaw Convention give that rights internationally to travelers. Stop pussy footing with the plane business.
SUBTERFUGE BBLONDIE ,WHO ACTING LIKE TRUMP ) SO HOLLER ABOUT IT TO NATALIO
Y'all can't manage your own, but wanna tell people how to manage their own? GTFOH with this BS. If you don't like the way you getting treated keep your money in your pocket! WHAT Y'ALL BAWLING FOR?
YEAH RIGHT! Pure talk no action. This has been going on for far too long, Christmas time was a mess, summer months a mess. Seems ICA cannot handle the crowd or they not paying their staff well so they leaving them. ("on-going staffing challenges")
Maybe they took on more than they can handle. Hoping that CAL can do better with the addition of these new routes so consumers have more choices.
Fix the road clean up the streets from the little storm then you can tell off anyone on what they need to fix.