Gov't reports of 'improvement in customer satisfaction' across various depts
The release of the Mid-Year Review newsletter follows the introduction of a Customer Service Experience Framework for the Public Service in June. The Framework outlined the Government’s Service Standards and Behaviours, which provides public officers with guidance for day-to-day interactions and managing client relationships.
This edition of the Customer Service Newsletter also recognises the top five offices receiving the overall most commendations during the first half of 2024 as the Ministry of Education, Civil Registry and Passport Office, Inland Revenue, Department of Motor Vehicles and the Customer Service Care Centre.
'We are striving daily to serve the public better- Kedimone Rubaine
According to a press release from Government Information Service (GIS), Director of Customer Service, Ms Kedimone Rubaine said that the improvements being seen in customer service are a direct result of the determination of the Public Service to become a world-class organisation.
Ms Rubaine said, “Over the past few years, we have taken a targeted approach to the improvement of customer service. From my appointment as the first Director of Customer Service, to the implementation of guiding frameworks, tracking tools and an increased availability of training opportunities, the Government of the Virgin Islands continues to invest in this critical component of service delivery.”
She added, “This consistent improvement that we have seen is due to the collaborative approach that all 2500+ public officers have adopted. As one Public Service, we are striving daily to serve the public better.”
As a priority area within the Public Service Transformation Programme, the press release continued, customer service remains a primary focus for the Government of the Virgin Islands. This year, the Office of the Deputy Governor has placed strategic focus on the advancement of customer service. This is driven by a vision to deliver dynamic, exceptional and world-class customer service.
The public is encouraged to rate the service they receive at Government Offices using rateus.gov.vg.
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12 Responses to “Gov't reports of 'improvement in customer satisfaction' across various depts”
Immigration will never ever be nice or speak to individuals properly they are rude disrespectful and makes ppl feel like they are worthless
We can give names of persons etc that we may have encountered as rude disrespectful and out of place and or abusing their jobs