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Gov't grants 3-month grace period on water disconnections

- grace period is to allow customers the opportunity to settle outstanding balances
The Government of the Virgin Islands is offering a grace period of three months on the disconnections of water service to customers of the Water and Sewerage Department. Photo: GIS/Internet Source
Minister for Transportation, Works and Utilities, Honourable Kye M. Rymer (R5) said the grace period will begin on Monday, January 18, to Friday, April 30, 2021, is to allow customers the opportunity to settle outstanding balances. Photo: VINO/File
Minister for Transportation, Works and Utilities, Honourable Kye M. Rymer (R5) said the grace period will begin on Monday, January 18, to Friday, April 30, 2021, is to allow customers the opportunity to settle outstanding balances. Photo: VINO/File
BAUGHERS BAY, Tortola, VI- The Government of the Virgin Islands is offering a grace period of three months on the disconnections of water service to customers of the Water and Sewerage Department.

According to a press release from Water and Sewerage Department, Minister for Transportation, Works and Utilities, Honourable Kye M. Rymer (R5) said the grace period will begin on Monday, January 18, to Friday, April 30, 2021.

“This period is to allow customers the opportunity to settle outstanding balances. Your Government understands the challenges that you the residents have experienced as a result of the impact from the COVID-19 pandemic last year. As a result, we decided to add some leniency in the regularly scheduled disconnections,” Honourable Rymer said.

He added, “The grace period will begin on Monday, January 18 to Friday, April 30. During this period, we are encouraging customers of the Water and Sewerage Department including those with bill discrepancies to make arrangements to bring their accounts current.”

For more information, persons may telephone the Water and Sewerage Department at (284) 468-5834/5901 or email wsd@gov.vg.

The Water and Sewerage Department said it continues to seek to ensure the provision of a continuous supply of potable water at affordable rates to all the residents of the Virgin Islands.

17 Responses to “Gov't grants 3-month grace period on water disconnections”

  • NezRez (17/01/2021, 12:44) Like (39) Dislike (0) Reply
    The only reason my bill is late is because when I go to pay it, they tell me they have no bill for me. The next month I go to pay it, now they tell me it is 2 or 3 months late, which is impossible because I pay every month. It is hard to understand their reasoning. Then they tell me to bring in receipts, again they have no bill for me. Am I crazy or are they trying to drive me crazy, because it is working. They really need to get their act together.
    • resident (17/01/2021, 13:20) Like (24) Dislike (0) Reply
      @Nezrez... I feel like we are the same person. It's the same thing here. I am fed up of water and sewerage Department.
      Why do you have to walk with a previous bill, what is wrong with their computer system? Your bills are never ready then they have this humongous bill. Electricity has their system up for such a long time. Why is it taking so long for Water and Sewerage to get their electronic system? This will get rid of half the problems with them and their customers. WATER AND SEWERAGE DEPARTMENT, IT"S 2021, GET IT TOGETHER!!!!
    • @NezRez (17/01/2021, 17:25) Like (4) Dislike (0) Reply
      Don’t go crazy.

      We have been phoning for months and the bill is never ready but have been disconnected before after finally being billed unknowingly.
  • Looking on (17/01/2021, 13:26) Like (3) Dislike (1) Reply
    School child say.The locals on Vg was off and the Island man them didn’t read the dam meters.
  • News (17/01/2021, 13:48) Like (12) Dislike (0) Reply
    Water, what water?
  • Yes I (17/01/2021, 14:12) Like (4) Dislike (0) Reply
    Wel wel
  • :) (17/01/2021, 15:04) Like (11) Dislike (0) Reply
    Please provide a proper, accurate schedule for when water is turned on and off in each district. Water is never on if you ask me. Thank God for cistern.
  • Bill Payment (17/01/2021, 16:40) Like (8) Dislike (0) Reply
    The bills are late not the payments. I paid the bills that were ready and then they updated the billing and cut me off. When I went to pay the bills plus $20.00 reconnection fee, they asked me if I wanted to pay all. How do we get back our $20.00?
  • Not a good fit (17/01/2021, 17:57) Like (5) Dislike (0) Reply
    When is the director moving?
  • water (17/01/2021, 19:23) Like (3) Dislike (0) Reply
    mr rymer many thanks for what you did but you need to put a attention to water and sewragw. You need to get peope wjo know what they are doing and not [itting people in troibl paying water bi;;s which were paid before. PEOPLE kLEEP YoUR RECIPS WARER AND SEWAGE IS A THIEF, YOU PAYING BILLS WHAT YOU HAVE ALREADY PAID SOMETHINH IS REALLY WRONG WITH THAT DEPARTMENT. PLEASE CHAMGE THAT STAFF ONLY SOME OF THEM ARE HONEST. CLEAN UP FROM HEAD DoWN TO THE BOTTON YOU GETTIMG BILLS WHAT YOU DONE PAY ALREADY MR RYMER PLEASE DO SOMETHING ABOUT WATER AND SEWRAGE THE STAFF BRING IN PEOPLE WHO KNOW ABOUT HOW TO MANAGE A WATER UNIT AND NOT A MAKESHIFT MOMO. WATER IN ST THOMAS DOES NOT GET CUT WAPA LET YOU CONTINUE TO PAY ON YOUR BILL UNTIL IT COMES DOWN TO CLOSE TO WHAT IS OWED AND YOU PAY IT OFF AND YOOU CAN PAY ON YOUR CURRENT BILL BUT THEY DO NOT CUT THE WARER [EOPLE GETTING ALL KINDS OF HIGH BILLS FOR WATWR THEY DO NOT USE ALL KIND OF LEAKING PIPES RUNNING IN PEOPLE LINES AND NBILLS UP IN THE THOUSANDS HELL YES THERE ARE UN FAIR PEOPLE NUT SOME OF THOSE BILLS ARE WTONG SO AS THE MINISTER YOU NEED TO LOOK INSIDE THE DEPARTMENT, thERE ARE FRIENDS OF STAF WHO DOES NOT PAY WATERBILLS and THE MONEY IS GIVEN TO A STAFF MEMBER AND ItR IS COOL OFF MINISTER GET NEW STAFF AND SEE WHAT WILL HAPPEN BUT THANKS FOR THE BREAK CLEAN UP THAT DEPARTMENT PEOPLE HUTING, the 0NLY THING THAT CANNOT DISAPEAR IS CHEQUES people gettomg bills from 2017
  • uh (17/01/2021, 21:25) Like (1) Dislike (0) Reply
    That grace period is a scam d same thing happens with hurricane Omar and up to now u can't finish pay yet when thay want to scan u d thay told you your bill is not ready yet when you go back u get a Bill higher than stag mountain
  • LilyAnn (18/01/2021, 08:04) Like (1) Dislike (1) Reply
    I guess I will get the 3 month grant when I actually start to get water on a steady basis !!!
  • don't work don't learn (18/01/2021, 09:12) Like (1) Dislike (0) Reply
    these new meters don't work half the time and the bills be hella inaccurate.
    Can't even get a straight answer out of the water staff and most times you are met with no enthusiasam or general feeling of no helpfullness.
  • oh gosh (18/01/2021, 09:32) Like (0) Dislike (0) Reply
    Water and Sewerage does be charging you reconnection fee and the water was never disconnected what's going on in that department?
  • Business.... (18/01/2021, 09:42) Like (0) Dislike (1) Reply
    Honourable Rymer for the WIN!!!!!!!!!!!!!!!!!!!!!!!!!!
    BEST EVER!!!!!!!!!!!!!!!!!!!!!!
  • T (19/01/2021, 17:02) Like (1) Dislike (0) Reply
    @ schupes that must be d only word u can spell and by the way only fool don't make mistake sou are a fool lol


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