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News
Stranded LIAT passengers allege 'poor' customer service
BEEF ISLAND, VI – A large number of persons booked to depart the Terrence B. Lettsome International Airport at Beef Island cried shame on the customer service they reportedly received from LIAT agents after their flight was cancelled on October 27, 2015.
EXCLUSIVE: Wilbert A. Mason is no longer Peter Island Resort Mgr
PETER ISLAND, VI –Former General Manager of Peter Island Resort Mr Wilbert A. Mason has described his experiences living and working in the VI as ‘Phenomenal’ but said the territory needs to change to a service mindset.
This Week We Feature Young Professional Christine L. Stevens
By N. Johann Earle
Born and raised in the Virgin Islands, 24-year-old Christine Latoya Stevens, an aspiring businesswoman and social worker, is thankful for the strong bonds with family that have her what she is today.
EXCLUSIVE: CIO Ag. Ian B. Penn to reform Imm. Dept.
ROAD TOWN, Tortola, VI – In his efforts to reform the Immigration Department, new acting Chief Immigration Officer (CIO) Mr Ian B. Penn said that it is vital that the Department becomes a place people would not shy away from and that his Officers make a good first impression on customers, given the important role it plays in tourism.
This Week We Feature Young Professional Sandra. N. D. Ambrose
By Nikolai J. Earle
It is not every day you hear of a young qualified person working in a respectable profession for eight years opting to make a complete change in careers to an area that is totally unrelated.
This Week We Feature Young Professional Keri M. C. Octave
By Nikolai J. Earle
This week our Young Professional is the charming, ambitious and outgoing Keri M.C. Octave, a resident of Virgin Gorda, and someone who embodies the face of the hospitality sector even as she seeks to advance therein through further studies.
Customer Service in the Palm of Your Hand
ROAD TOWN, Tortola, VI - From today, Digicel customers in the British Virgin Islands can take care of many of their customer service needs straight from their handsets thanks to the new My Digicel mobile app, available now in the Google Play Store.
Telecoms Bogeymen
By Dickson Igwe
The final stories in the series on a dysfunctional Virgin Islands telecoms industry exhort the Virgin Islands Telecoms Regulator and Political Establishment to put suffering customers first. This putting the consumer first must take precedence over entertaining the ‘questionable financial interests’ of the telecoms fat cats. And that spells introducing aggressive competition into the Virgin Islands telecoms industry, immediately.
‘Call Centre on every island doesn’t make sense’ – C&W CEO Phil Bentley
ROAD TOWN, Tortola, VI – Many persons have often expressed their disfavor of LIME not having home based customers’ service as all customers queries are made to overseas destinations. This was something Chief Executive Officer of Cable and Wireless (C&W), parent company of LIME Mr. Phil Bentley was asked to address recently at a press conference.
Virgin Islands Telecoms: from bad to worse
By Dickson Igwe
The final stories in the series of articles on the poor customer service model in the telecoms industry assess the issue of lack of competition in the Virgin Islands telecoms sector. The narratives state that effective competition is the one answer for improving customer service in telecoms. Real competition, not regulation, is the single option for effectively changing services for the better, in Virgin Islands telecom.
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