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Disinterested staff should be rotated among other departments- Stephanie P. Benn
In the report laid in the House of Assembly on November 2, 2015, Mrs Benn said the department in 2014 focused on the centralisation of British Overseas Territories Passports to the United Kingdom, gained Cabinet’s approval to merge its two offices due to the long legacy of inadequate office space, amendment to the Marriage Act and the Registration of Births and Death legislations to modernise the process to expand its services in the near future.
She added that political developments during the year, such as the cruise ship pier expansion reminded of the importance of the department to this improvement as it now has to prepare and ensure its practices meet the customer demands.
The Registrar General said in her Foreword in the Report that training at all levels continues to be at the forefront, for the department has to cross-train its staff to be ready for the changes.
Challenges
“However, the challenge remains with the staff, to develop themselves academically, so that we can capitalise more on their talents. This would then reduce the need for hiring specialised staff.
“Success in achieving this objective will require a joint effort on the part of cabinet, management and staff. This department continues to grow at a rapid pace, we have to be ready for the new era,” Mrs Benn stated.
Furthermore, Mrs Benn said as a repeat that when staff members are no longer interested in their work “and all efforts to mentor, coach and train them fail, they should be rotated among other departments in which they are interested.
“Hopefully, this would improve customer services, for we would then be able to hire persons with the right skills for the job, as one of our goals for the upcoming year is to reduce the waiting time for services offered to our department.”
The Civil Registry and Passport Office was established in 2005 and is responsible for the issuance of BOTC passports, Citizenship, Belonger Status, British Citizenship, all civil matters (inclusive of solemnisation of marriages), records management, swearing of oaths and legalisation of documents (Apostilles).
In the 2014 Report, it stated that it has 16 fulltime staff and one temporary.
Revenue generated by the Civil Registry and Passport Office for 2014 was put at $1,032, 421.00, which represented a 2% increase when compared to 2013.
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26 Responses to “Disinterested staff should be rotated among other departments- Stephanie P. Benn”
i need a visa and she better not tell me sh*t bout home country
Were they hired,paid a salary with benefits against their will?
Madam, if the statement "disinterested staff should be rotated among other departments" really what you said, what you believe , then you Madam , need to be escorted to the exit door and evolve in a real world on the unemployment line.
The next time you are taking care of business with Gov, be aware that the disinterested surly public funded employee in your face,just might be one of the rejected, recyled and rewarded.