Digicel embraces artificial intelligence as a force for good
AI is an area of computer science that enables machines to perform tasks normally requiring human intelligence - such as face and voice recognition, decision-making, and translation between languages. Examples include: a computer that has beaten a world chess champion and one that understands voice commands on a smartphone. And with new discoveries every day, the possibilities are endless.
“The pace of AI change is quickening, end we remain positive about its tremendous benefit to the BVI,” commented Kevin Gordon, CEO of Digicel BVI. He continued, “This combination of humans and machines working together is already showing positive change in the way we interact with our customers and deliver on their expectations. The best is yet to come.”
In anticipation, Digicel is constantly investing in future-ready data networks that are capable of ushering in this new wave of innovation and digital transformation.
AI is also helping Digicel to put its customers more in control by improving digital self-care options, making menus more responsive to voice commands, especially for the visually challenged to navigate, and upgrading the My Digicel app to provide easy-to-use options for the hearing impaired.
Gordon concluded, “We stand by our belief in no one being left behind, and we’re working towards creating a more inclusive, digitally-inspired environment for the benefit of all.”
World Telecommunication and Information Society Day (WTISD) is celebrated annually by the International Telecommunications Union (ITU) on May 17. As a member of the global telecoms body, Digicel joins more than 700 organisations around the world in commemoration.
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