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Customer Service Care Centre launches Live Chat

The Live Chat feature allows individuals to contact the centre through messaging, and receive instant support and is accessible through https://bvips.org. Photo: VINO
Permanent Secretary in the Office of the Deputy Governor, Mrs Sharleen S. DaBreo-Lettsome, MBE said the office continues to forge forward with an aggressive Public Service Transformation Programme and strategic focus has been placed on ensuring the Government’s service delivery modes are modern and efficient. Photo: GIS/File
Permanent Secretary in the Office of the Deputy Governor, Mrs Sharleen S. DaBreo-Lettsome, MBE said the office continues to forge forward with an aggressive Public Service Transformation Programme and strategic focus has been placed on ensuring the Government’s service delivery modes are modern and efficient. Photo: GIS/File
The new live-chat feature allows individuals to contact the centre via messaging on a mobile device, tablet or computer by clicking the chat icon that is on the bottom right of the bvips.org homepage. Photo: GIS
The new live-chat feature allows individuals to contact the centre via messaging on a mobile device, tablet or computer by clicking the chat icon that is on the bottom right of the bvips.org homepage. Photo: GIS
ROAD TOWN, Tortola, VI- In an effort to ensure customers can easily access the Government’s services, the Government’s Customer Service Care Centre has launched its live-chat feature.

The feature allows individuals to contact the centre through messaging, and receive instant support and is accessible through https://bvips.org.

Permanent Secretary in the Office of the Deputy Governor, Mrs Sharleen S. DaBreo-Lettsome, MBE said the office continues to forge forward with an aggressive Public Service Transformation Programme and strategic focus has been placed on ensuring the Government’s service delivery modes are modern and efficient.

‘Hassle-free’ customer service

Mrs DaBreo-Lettsome expressed gratitude for the work done on the project thus far, as well as anticipation for what this means for the continued development of the Government’s customer service programme.

 “We recognise the need to continuously bring our services closer to the public, ensuring that it is as hassle-free as possible to get information, or do business with the Government,” the Permanent Secretary said. She added, “The introduction of this feature is a major and welcomed step forward in this regard,” Mrs DaBreo-Lettsome stated in a Government Information Service (GIS) press release on December 6, 2023.

Over the past few weeks, Customer Service Specialists within the Customer Service Care Centre have been participating in training sessions in preparation for the launch of the live-chat feature, with a focus on ensuring customer service standards are maintained.

‘Unwavering’ dedication

Director of Customer Service, Ms Kedimone Rubaine said, “We are unwavering in our dedication to building the Government’s customer service to a world-class level. A major component of this is creating mediums, and equally efficient options for customers to reach us, and experience the same exceptional customer service consistently.”

The new live-chat feature allows individuals to contact the centre via messaging on a mobile device, tablet or computer by clicking the chat icon that is on the bottom right of the bvips.org homepage.

 Persons can contact the Customer Service Care Centre at 284-468-3701.

4 Responses to “Customer Service Care Centre launches Live Chat”

  • teacher john (08/12/2023, 10:10) Like (1) Dislike (0) Reply
    Service still poor as ras
  • Margret Thatcher (08/12/2023, 13:06) Like (0) Dislike (0) Reply
    This is a great way forward. Congratulations.
  • Just saying (08/12/2023, 13:14) Like (2) Dislike (0) Reply
    good efforts but when the hype is done it will be business as usual
  • RedStorm (08/12/2023, 14:44) Like (0) Dislike (0) Reply
    World class this that and the other, we are forty years behind the rest in of the world. It will take a million years to change the behavior, you go to their office ask questions and they play like the did not hear you, you inquire about information,they best way to get rid of you ,is to say, I will call you back. Send the for. And resume for a job, they never call, or acknowledge they received it, just perhaps throw it’s been thrown in the garbage.

    Start with showing the suppose world class civil servants how they will profit more than just a 9-5 job, and stop throwing words about world class. Continue to build and they will continue to pull the country down. If you stay to ask questions they get aggressive with shouting “ Ms. Am saying to you, you cannot stand there, you can’t park there, and so forth.

    Here’s my alternative, get some undercover boss to see what their employees are doing on the job, most of you will not be surprised.


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