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BVIEC’s online payment portal reopens

Customers of the BVI Electricity Corporation (BVIEC) can now skip the long lines and resume paying their electricity bills online from today, Monday, November 4, 2024. Photo: BVIEC
On August 19, 2024, the British Virgin Islands Electricity Corporation (BVIEC) confirmed it had been a victim of a cyber-attack that affected its internal and external operations. Photo: VINO/File
On August 19, 2024, the British Virgin Islands Electricity Corporation (BVIEC) confirmed it had been a victim of a cyber-attack that affected its internal and external operations. Photo: VINO/File
LONG BUSH, Tortola, VI- Customers of the BVI Electricity Corporation (BVIEC) can now skip the long lines and resume paying their electricity bills online from today, Monday, November 4, 2024.

The payment portal was down since BVIEC experienced a cyber-attack on August 15, 2024.

“We enabled it this weekend, in order to be ready for today,” General Manager Dr Neil M. Smith told our News Centre this morning.

Ransomware attack

On September 25, 2024, BVIEC said it had recovered most of the systems compromised during the ransomware attack, but the online payment portal had not yet been restored.

It followed up by stating that the payment portal’s restoration was being delayed as a precaution.

“Our forensic experts have determined that there is no clear sign of a breach in online services. However, we encourage customers to remain vigilant and monitor their credit card charges,” BVIEC stated back in September.

14 Responses to “BVIEC’s online payment portal reopens”

  • resident (04/11/2024, 08:15) Like (11) Dislike (7) Reply
    no way i would use that, how can i trust that my card wouldn't get hacked
    • huh (04/11/2024, 09:30) Like (4) Dislike (0) Reply
      The direct debit function still does not work - it is so third world!
    • smh (04/11/2024, 09:36) Like (7) Dislike (2) Reply
      @risident the chance of getting hacked is possible/ however by you providing your card into to stranger’s at the airline, strangers at Amazon or any other payment online services doesn’t means you’re safe…
      • resident (04/11/2024, 11:46) Like (0) Dislike (0) Reply
        I agree but amazon them never been down for almost 3 months and they have the very basic website security features in place, which bviec didn't have, I'll take my chances with amazon
  • Linda (04/11/2024, 08:44) Like (4) Dislike (0) Reply
    I will continue to pay online again. The debit card I use has a minimum amount on it for my bills.
  • Citizen (04/11/2024, 09:00) Like (2) Dislike (0) Reply
    i don't trust that site, no way i am using it
  • thank you (04/11/2024, 09:39) Like (4) Dislike (0) Reply
    Praise God!!! It's back up.
  • jack (04/11/2024, 10:26) Like (6) Dislike (2) Reply
    I hear almost 300k where missing from bviec then they try to blame it on cyber crime,or they use cyber crime as a cover up.
  • Budus Panky (04/11/2024, 10:54) Like (2) Dislike (4) Reply
    Ignorant people, it's just creating tension. The same people who say they will use the system are the first to use it. We are in the 21st century, saving time.
  • Line jumper (04/11/2024, 11:53) Like (0) Dislike (0) Reply
    Finally no more people cutting lines and customers services watching dumbfounded when it's pointed out. No class from both sides tbh
  • Trust bust (04/11/2024, 11:55) Like (1) Dislike (0) Reply
    For those of you who do not trust it you are free to stand up in line again with your fellow line jumpers
  • Hmmmm (04/11/2024, 12:25) Like (0) Dislike (0) Reply
    Has anyone tried logging in? I am getting an error message "Login Failed, remember that Passwords are case sensitive"
  • Mega (04/11/2024, 13:32) Like (2) Dislike (0) Reply
    They should include a Paypal option so you don't have to input your card number.
  • BVI/UK (04/11/2024, 14:24) Like (0) Dislike (0) Reply
    @Hmmmm, i login and get through.


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