BVIEC revises customers’ electricity bill format for more transparency
According to the corporation, it has revised the electricity bill format to help customers better understand their costs.
General Manager of the BVIEC Dr Neil M. Smith clarified at a press conference this morning, April 3, 2025, that there are no changes to the bill amounts at this time; however, “What we giving to you the customer is new information.”
The GM explained that four factors affect the appearance of the electricity bill: electricity usage, tariff rates, a partially subsidised fuel surcharge, and a fixed charge.
He said the new format gives the amount of fuel surcharge per Kilowatt Per Hour had it not been subsidised by the BVIEC, among other information.
Dr Smith said BVIEC is also providing more information at the bottom of the bill that tells the customer the cost of fuel per gallon, how much the BVIEC is subsidising and how much the customer actually pays per gallon.
Transparency
“One of the reasons BVIEC is doing this is because the Board has made a decision to be more transparent. The more transparent we can be the better.
“So, when you see your next bill and you see those changes, this is an explanation as to why it actually happens and what the things mean.”
Dr Smith reiterated that there is no change in the electricity bill amount, but the customer is better able to understand why the bill is the way it is.
“It tells you how much we paying for fuel, how much we paying for fuel per gallon, all the information is there.”
He said almost daily customers complain that their electricity bill is higher than the previous month even though they have used the same amount of electricity.
“The reason why that happens is because the cost of fuel changes. So with this bill here now you can see directly, you can compere what the price of fuel was last month to the price of fuel this month. So, you can see whether, for example, it is just that the bill has changed because the fuel price has changed or if somebody was actually using some electricity out of your house and you didn’t know,” Dr Smith stated.
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