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BVIEC launches remote disconnection capabilities

- GM Leroy A.E. Abraham says corporation ‘extremely pleased’ to launch feature
The state-owned BVI Electricity Corporation (BVIEC) has announced the launch of its remote disconnection feature, which now gives the corporation the ability to disconnect electricity without visiting the home of customers. Photo: VINO/File
General Manager Leroy A.E. Abraham speaking to Virgin Islands News Online (VINO) said the new feature will streamline business processes at the corporation. Photo: VINO/File
General Manager Leroy A.E. Abraham speaking to Virgin Islands News Online (VINO) said the new feature will streamline business processes at the corporation. Photo: VINO/File
ROAD TOWN, Tortola VI – The BVI Electricity Corporation (BVIEC) has announced the launch of its remote disconnection feature, which now gives the corporation the ability to disconnect electricity without visiting the home of customers.

General Manager Leroy A.E. Abraham speaking to Virgin Islands News Online (VINO) said the new feature will streamline business processes.

“The BVI Electricity Corporation is extremely pleased to announce the launching of its Remote Disconnections capability. This functionality builds upon the already established Advanced Metering Infrastructure (AMI) System and allows the Corporation to streamline its business processes,” he said.

System brings improvements to customer service - GM

According to Mr Abraham, the system also employs modern technological improvements to provide an exceptional customer experience.

In a Facebook statement, yesterday, May 11, 2021, the Corporation, therefore, advised customers in arrears to pay outstanding bills to avoid disconnection.

“Remote disconnections will occur as early as 8:00 am Monday through Thursday,” the notice warned.

25 Responses to “BVIEC launches remote disconnection capabilities ”

  • THE SUFFERING JOBLESS POOR (12/05/2021, 17:52) Like (10) Dislike (8) Reply
    THE JOBLESS SUFFERING POOR NEED JOBS TO MAKE MONEY, SO THAT THEY WILL BE ABLE TO AVOID ELECTRICAL DISCONNECTIONS. .HELP THEM, DON'T SURPRESS THEM. NEXT GENERAL IS FAST APPROACHING. REMEMBER, THEIR VOTE HAVE YOU IN POWER. THE BIG THAT YOU SWUNG MAY STRIKE YOU DOWN. BE CAREFUL! GOD IS WATCHING OUR EVERY MOVE.
    • Well Sah (13/05/2021, 09:20) Like (4) Dislike (0) Reply
      The BVI Electricity Department has no elected officials on board so stop talking nonsense; it is a Statutory Board, not a Government Department
  • Thirsty (12/05/2021, 17:55) Like (7) Dislike (0) Reply
    And water and sewerage has difficulty giving water,you must trek to the east end of Tortola and get your monthly bill and to pay. No online service. .Archaic
    describes water & sewage as they gleefully dispense with the certainty of pain and suffering to its customers.
    • Lash him (12/05/2021, 21:43) Like (5) Dislike (1) Reply

      It have a guy from M******** at the pock wood pond power station trying to get all the locals fired, and he did his 25 years already i understand. Look into him please, herd he made about 10 locals get fired already

  • NezRez (12/05/2021, 18:25) Like (5) Dislike (1) Reply
    Well, I guess we will see a lot of darkness everywhere because plenty people are always late paying bills. Good news though, less manpower going out, who can be doing other tasks.
    • Liking. (13/05/2021, 13:48) Like (0) Dislike (0) Reply
      Goody, morewillcomply with their contract between BVIEC..more deadbeats will wake upto responsibility or continue to be creatures in darkness.
      Water n sewage game is no water whether or not you go through hoops and high waterto be certain that it is paid. Theydo not care.
  • DON Q (12/05/2021, 18:59) Like (1) Dislike (0) Reply
    well sir
  • Be Observant (12/05/2021, 19:59) Like (6) Dislike (4) Reply
    THEM IS NOT TALKING NOTHING ABOUT PROVIDING WORK FOR PEOPLE SO THAT BILLS COULD BE PAID!!! THEY RATHER SEE YOU DOWN!!! #SAD
  • Yes (12/05/2021, 20:18) Like (9) Dislike (0) Reply
    That is why my kids had to miss online classes today. Because they cut it and did not reconnect until late in the evening even though we went and pay.
    • Jack Spaniard (13/05/2021, 12:36) Like (1) Dislike (1) Reply
      You as an irresponsible parent needs a reality check. You didn't pay your bill when it was due, even during the grace period. You now whining that they didn't turn it on the moment you So you think the cashier simply pushes an on switch at her desk?
      • Hmm (13/05/2021, 17:18) Like (0) Dislike (0) Reply
        If you were in my position you would know why I could not pay in time. Just be thankful you could get urs paid in time. I am not as fortunate as you. and if they can push a switch to disconnect me at 8am they ought to have another switch to push to reconnect. How come it was disconnect at 8am were the cashiers there at that time??
    • Just saying (18/05/2021, 23:33) Like (0) Dislike (0) Reply
      They provided a service to you. It is not free. Pay your bill on time and you won’t be inconvenienced.
  • to be clear (12/05/2021, 21:14) Like (2) Dislike (1) Reply
    they can disconnect west end back to Sea Cows and that is it, for now....
  • gfdfdggfdgfdgfdg (12/05/2021, 21:24) Like (21) Dislike (3) Reply
    How is cutting someone power remotely become "providing an exceptional customer experience"?
  • System control (12/05/2021, 21:31) Like (1) Dislike (1) Reply
    Sad, sad, sad, I know this was coming, remote disconnect , ha! same how you can disconnect remotely why can't you read the meters remotely and figure out the low voltage we are experiencing, after all these Appliances mashed up, can you remotely figure this out, After years of someone in an orange jeep opening people gates and we don't know who wether you home or not, no manners set ah people who think they have rights to trespass, BVI people don't sue, this whole system is just another Political stunt. I call it Fooling the people. struupes idiots.

  • ... (12/05/2021, 22:21) Like (10) Dislike (2) Reply
    Why everybody in the comments mad ? Pay ayo bills !!! Ayo think it’s free to run the generators ??
  • Informed (12/05/2021, 23:22) Like (5) Dislike (0) Reply
    I think they should be working harder to keep the power on instead of cutting people off. So many power outages stopping work and domestic life. I think your priorities are wrong.
  • @ hmmm (12/05/2021, 23:45) Like (3) Dislike (0) Reply
    because it is an exceptional customer experience another step in the totalitarian tip toe.
  • oh yes (13/05/2021, 00:46) Like (1) Dislike (1) Reply
    it is very amazing: others are granted wavers and privilege to come bvi and we living here are being oppressed with all the new rules. if covid 19 have goverment in certain financial problems what about us trying to make ends meet under the same covid 19 conditions. no it will be lights out
  • trrefdrfds (13/05/2021, 04:26) Like (1) Dislike (1) Reply
    We all so busy playing politics with the political games with these parties that we busy been lost to wat going around and apon us till it to late ...since wen the government feels it not the people there serve and work for. That is the sole engine of this system...there doing us as there like all 4 years around and wen it come to the end there feel there can feed us all kind of lies to trick us to vote them back to suppress us for the four years how foolish we become as people that corporations can come in to our little country and dictate our democracy little country oppressing us ...in all kind of ways ..we sick of this ...it time we stand together and march on on them it time...what it is ? We can only march wen the government is leading us to on the governors ...no it these same politicians that cause all our pain and suffering it them that Is supposed to look out for us is who left us out for wolves to devourer..IT TIME WE AS A PEOPLE DISPLAY OUR STRENGTH IN PEACE AND UNITY FOR THE BENEFIT OF THE COUNTRY AND NEXT GENERATION FUTURE..
    • @ truth (13/05/2021, 12:46) Like (1) Dislike (0) Reply
      In this day and age where there is free education you cannot write a sentence or spell a three letter word. Go away and cease to criticize. You have no grounds nor shame and should be cognizant of failing yourself. Truth!


  • The System (13/05/2021, 07:08) Like (4) Dislike (1) Reply
    So the Advanced Metering Infrastructure System(AIM) can remotely disconnect my current. What else can it do? Can it remotely read my meter or reconnect my current? If not, why not? Seems to me the BVIEC priorities are backwards. First read my meter remotely and correctly, 2nd access my account in regard to payment then 3rd remotely reconnect or disconnect my current. This format would provide 'exceptional customer service' anything else is just the same old guys in orange jeeps invading my property to access the electric meter.
    • Yes (13/05/2021, 16:59) Like (1) Dislike (1) Reply
      It reads meters remotely etc. this implementation is called "progress" its the way of the world. BVIEC has been a leader as to how a statutory body should operate. You all see progess, forward thinking in par with international standards and still complaining. Its sad that we cannot appreciate the upward progress being made. You can pay your bills online, meters can be read remotely, reconnected remotely etc. Isnt it the same thing that the telecommunication enitites do... disconnect and reconnect remotely. Stop complaining!
  • wow (13/05/2021, 08:26) Like (0) Dislike (0) Reply
    so he is saying every 4 weeks? Really come on. Since Covid-19 people become evil. price gauging, implement laws and the poor people are not catching themselves.
    Not even an agreement to cut after three months or an amount limit.
  • BVI Talk (13/05/2021, 14:02) Like (3) Dislike (1) Reply
    If you use the people electricity, go and pay your bill...it's simple


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