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Alarming failures uncovered @ BVITB in PwC Special Audit

-report period between 2014 & 2018
A special audit into the operations of the BVI Tourist Board & Film Commission (BVITB&FC) for the years 2014 to 2018 revealed a pattern of systemic failures, compliance breaches, and governance weaknesses. Photo: Internet Source
The special audit into the operations of the BVI Tourist Board & Film Commission was conducted by PricewaterhouseCoopers Advisory Services Limited (PwC). Photo: Internet Source
The special audit into the operations of the BVI Tourist Board & Film Commission was conducted by PricewaterhouseCoopers Advisory Services Limited (PwC). Photo: Internet Source
The PricewaterhouseCoopers Advisory Services Limited (PwC) report into the operations of the BVI Tourist Board & Film Commission was finalised in May 2021. Photo: BVITB
The PricewaterhouseCoopers Advisory Services Limited (PwC) report into the operations of the BVI Tourist Board & Film Commission was finalised in May 2021. Photo: BVITB
ROAD TOWN, Tortola, VI- A damning investigation by internationally renowned PricewaterhouseCoopers Advisory Services Limited (PwC), into the operations of the BVI Tourist Board & Film Commission (BVITB&FC) has revealed a pattern of systemic failures, compliance breaches, and governance weaknesses between 2014 and 2018.

The review, commissioned by the BVITB, sheds light on troubling inefficiencies, lost documentation, and serious lapses in adherence to the Tourist Board Ordinance (Chapter 280, Ordinance 1969).

The PwC report, finalised in May 2021, revealed that the BVITB consistently failed to meet its statutory obligations, including submitting audited financial statements and annual reports to the Minister of Finance by the legally mandated deadlines.

Missing records

Despite unqualified opinions on financial statements from external auditors, delays in audit completions ranged from seven to fourteen months.

“The delays were attributed to the lack of organization in compiling relevant documentation and securing the necessary approvals,” the report states and delays resulted in “non-compliance with the Tourist Board Ordinance for four out of the five years under review”.

Further exacerbating the situation, extensive gaps in documentation were identified, compounded by the destruction of records during Hurricanes Irma and Maria in 2017.

The now ‘missing records’ included procurement documents, payroll processing records, and performance evaluations.

PwC in a copy of its report, seen by Virgin Islands News Online (VINO), noted, “The BVITB’s storage location was significantly affected, and key records were destroyed. As such, our assessment relied heavily on discussions and limited information provided by current personnel.”

Inconsistencies in financial transactions

Inconsistencies in financial transactions raised additional red flags, with PwC identifying discrepancies in payments to key vendors.

One such discrepancy identified was for payments to Treasure Isle Hotel that illustrated in a most pellucid fashion, differences between purchase orders and actual payments, while statements from Maria by the Sea, also were found to not align accurately with recorded purchase orders.

PwC also highlighted in its document, significant risks tied to governance stating, “The investigation revealed gaps in compliance with conflict-of-interest declarations, raising concerns about potential fraud or misconduct.”

Interviews with BVITB personnel further underscored the challenges, as many senior staff members during the review period were no longer employed.

In a particularly stark observation, PwC also pointed out that despite the use of International Financial Reporting Standards, the Board had failed to adopt fund accounting principles that align with public sector best practices.

PwC calls for sweeping reforms

PwC has since called for sweeping reforms, including improved record-keeping, stricter internal controls, and enhanced compliance protocols to mitigate future risks, stressing the importance of better preparedness to meet statutory obligations and calling for a robust governance framework to restore public confidence.

“The findings outlined in this report serve as a wake-up call for the BVITB to address fundamental weaknesses in its operations and governance,” the report concluded. 

33 Responses to “Alarming failures uncovered @ BVITB in PwC Special Audit”

  • WTF (05/12/2024, 15:35) Like (37) Dislike (1) Reply
    Tourist Board is not staffed with the expertise it needs for a successful operation. The staff compliment is mediocre at best. In the Virgin Islands departments are staffed by emotions not competency. If this mentality does not change this will always be the kind of assessments we will get.
    • Who was in charge during period (05/12/2024, 18:19) Like (12) Dislike (0) Reply
      Mrs Flax-Brutus was the Director during this period to be fair can we get an explanation from her ?
    • An Old man input. (06/12/2024, 01:41) Like (4) Dislike (1) Reply
      1st, No worker should be in a management position for more than 7 yrs, its in the Bible, "Every 7 yrs authority must change so the land can remain pure and holy" People in power too long, become careless, controlling, no longer leaders but bosses, sense of ownership, selfish corrupt.. 2/. I believed that the documents missing were deliberately destroyed knowing they can blame the Hurricane of 2017. These Hurricanes get so much blame 'God is Vexed'.
      • The Usurper (06/12/2024, 08:51) Like (0) Dislike (0) Reply
        I don't need to post you hit it right on the head. Tortolians can't even do fraud properly they make it so easy to find.
  • WTF (05/12/2024, 15:36) Like (23) Dislike (2) Reply
    That was 6 years ago. It only got worse.
  • Friends & Family (05/12/2024, 15:40) Like (20) Dislike (2) Reply
    Cookie jar
    • The Director at the time (05/12/2024, 18:26) Like (9) Dislike (1) Reply
      The Director at the time S*ar0n F!@x is all over the media talking about other Ministries running poorly and critizing the BVITB and come to find out that under her leadership it was a wreck. always the case those that shout the loudest are usually projecting.smh
      • Women aren't odained leaders. (06/12/2024, 01:53) Like (0) Dislike (4) Reply
        Its a reason why God says its a failure of men to have women leaders amongst them...They were not created to lead, if the creator says that which i created from the Rib of men isn't fit to lead men the creator must know...The failures are evident every where...Hot head, very emotional, vengeance driven, fronting strength thats not natural or gifted. just to name a few,
        • NB (06/12/2024, 16:17) Like (1) Dislike (0) Reply
          @ women are not ordained leaders - I will personally pay for your one week trip to the Australian outback without a guide. Whist there, your God will ordain an encounter with one of his creations. Ayo does talk pure f@r+
  • Dave (05/12/2024, 15:49) Like (31) Dislike (3) Reply
    The board of directors is responsible. Someone needs to be charged. How much more taxpayer money has been wasted? Is throwing all of Natalee's parties within the Tourist Board's legal authority? Did the board approve these expenses?
  • that falx hypocrite (05/12/2024, 16:14) Like (28) Dislike (3) Reply
    who was the director for those years? Now she up and down playing like she is a saint
  • smh (05/12/2024, 16:43) Like (19) Dislike (3) Reply
    I hate to hear when these type of things happen and people start talking about how it don't have no staff that can do the job properly and they not qualified and is not enough of them etc. Your really think these people 'CAN'T' do no better? They just don't have to do no better because nothing going to happen if they don't kinda way.
  • Hmmmm (05/12/2024, 17:05) Like (19) Dislike (0) Reply
    Skelton Bay Lot storage where ALL BVITB documents and records were stored WAS NOT DESTROYED OR FLOODED DURING IRMA
  • Well Sah (05/12/2024, 17:12) Like (4) Dislike (1) Reply
    Where are the audits from BDO up to 2019 as agreed by the auditor general since they could not do it at the auditor general’s office
  • Anonymous (05/12/2024, 18:13) Like (2) Dislike (0) Reply
    Well sah
  • LIES (05/12/2024, 18:49) Like (4) Dislike (5) Reply
    TB reports are all electronic. Fish Bay where they store documents was not destroyed or damaged during the hurricanes or floods. Tourist Board has always submitted their annual reports on time. This report and news story is misleading.
    • The Usurper (06/12/2024, 08:52) Like (0) Dislike (0) Reply
      So the auditors straight lying then.
      • @Usurper (06/12/2024, 13:49) Like (0) Dislike (0) Reply
        If the auditors from PWC did not have all the information their audit CANNOT BE ACCURATE. If they are claiming that documents were destroyed during the hurricane when they were not, someone is covering up something. Additionally payroll and purchase order processes were done overseas at one of the BVITB offices and there was no Irma or Maria there. Why was PWC lied to? Why were the documents kept from Pwc?
      • @Usurper (06/12/2024, 13:54) Like (0) Dislike (0) Reply
        If PWC were not shown the documents from Skelton Bay Lot then their report CANNOT BE ACCURATE. Additionally, payroll and purchase orders for years was processed at one of the overseas offices of the BVITB. There was no Irma or Maria there. Why hide or keep this information from the PWC auditors. They could not audit the documents at Skelton Bay Lot because they were LIED TO and told that they were destroyed during the hurricanes. Poor Irma and Maria getting blame for everything under the sun
  • Wellsah (05/12/2024, 19:56) Like (5) Dislike (0) Reply
    just intentional incompetence to hide corruption, nothing to see here folks.
  • Junie (05/12/2024, 20:18) Like (4) Dislike (0) Reply
    Report completed in May 2021 and the public is just reading about this now three and a half years later?

    What’s to become of the recommendations made?
  • WHAT!!! (05/12/2024, 21:42) Like (4) Dislike (0) Reply
    Usual story here incompetence and corruption and of course no one will be held responsible.
  • What? (05/12/2024, 21:46) Like (2) Dislike (0) Reply
    And this is a surprise? TB been a piggy bank for years...
  • 2024 (05/12/2024, 22:17) Like (1) Dislike (0) Reply
    wat ah ting: the same group that stands during sittings taking about no confidence in 2024 are the same set of men responsible for government in 2014 to 2018…..the dirty hands group

    run chat dat
    • @2024 (06/12/2024, 10:06) Like (0) Dislike (0) Reply
      And the same group that had no difficulty with this. Let the auditors do its jobs and make the necessary recommendations. Surely it won't be like the Covid grants.
      • @@2024 (06/12/2024, 14:34) Like (1) Dislike (0) Reply
        1. The Aeroplane 10 million
        2. Pier Park overrun 40 million
        3. Sewage 8 million
        4. The Wall 1 million

        • @@@2024 (07/12/2024, 05:27) Like (0) Dislike (0) Reply
          We knew where the money went before an audit/investigation but would not have known where it went with the Covid grants (non farmers, non fisherfolks, family, friends, mothers and boyfriends).
    • @2024 (07/12/2024, 05:52) Like (0) Dislike (0) Reply
      You comparing this to what happened with Covid funds, based on a blanket statement from a report? Bring names, reasons and amounts. The public needs to do its own assessment.
  • Enough. Britain pls. We begged. (06/12/2024, 01:29) Like (2) Dislike (0) Reply
    This the problem. Evidence of corruption and stealing were uncovered where is the recommendation to investigate with intent to prosecute, until people start going to Jail it will never stop. .Waiting to hear the audit out come of PWD and BVI Ports.
  • Miss Demeanor (06/12/2024, 08:40) Like (3) Dislike (0) Reply
    So you mean to tell me, although over 20 years ago a former TB employee was charged with theft from TB, they didn't improve their processes, procedures or systems so something like that doesn't happen again? You mean they just left the cookie jar open? Make it make sense! The Board failed its fiduciary obligations.
  • SHAME (06/12/2024, 08:45) Like (3) Dislike (0) Reply

    The BVI just continuing to show the world how slack, lackadaisical and unprofessional and unorganized we are! From every direction, yal jus making the dog $%%^ with SHAMEEEEE MY GODDDD

  • time will tell (06/12/2024, 10:27) Like (1) Dislike (0) Reply
    See deh same S#$%.. Dem talk to the premier bout handing over that festival money. He and Dirky boasted that the accounting dept will have a report in no time regarding festival expenditures and revenue. Now look, we can't depend on them for consistently accurate records when it comes to money. We just had a COI and he still doing BS. Dem ain't gwine stop till somebody goes away for a long time
  • Why is this news? (06/12/2024, 13:15) Like (0) Dislike (0) Reply
    Par for the course. Incompetence, lack of accountability, zero interest in improvement. Yawn...


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