Eighty (80) Public Officers from various offices have completed a Customer Service Training Course facilitated by the Virgin Islands Public Service Learning Institute (VIPSLI). Photo: GIS

During the training, attendees participated in impromptu skill-building sessions, which allowed them to test their interactive abilities, and receive tips and tools to advance or maintain excellence when interacting with customers. Photo: GIS

The training offered a detailed learning opportunity for public officers who work in front-facing roles. Topics covered included, Building Customer Relationships, Service Standards and Behaviours, and Handling Difficult Customers.

'Exceptional examples of customer service excellence'

Director of Customer Service and facilator Ms Kedimone Rubaine, in a Government Information Service (GIS) press release, said: “As we continue to focus on improving Customer Service across the Public Service, we recognise the importance of education in this process. By providing public officers with the right tools for their roles, we are preparing and equipping them to be exceptional examples of customer service excellence.”

The advancement of Customer Service is one of four priority areas within the Public Service Transformation Programme. This year, the Office of the Deputy Governor has developed strategic plans for increased efforts toward the Transformation of Customer Service in the Public Service. This includes improvements in communication, technology, the development and the implementation of various Customer Service Tools.

Impromptu skill-building sessions

During the training, attendees participated in impromptu skill-building sessions, which allowed them to test their interactive abilities, and receive tips and tools to advance or maintain excellence when interacting with customers.

The Virgin Islands Public Service Learning Institute, under the leadership of the newly appointed Director, Dr Connie E. George is working towards the establishment of a regionally certified customer service-training programme for the Public Service.